Supervisor, Operations

Job Title: Sales Team Supervisor

Summary

A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams, and developing skills in others. Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.

Key Responsibilities

• Supervise the daily operations of a geographically assigned sales team that sells to our residential customers offering best-in-class services and supporting goals of soliciting new prospective customers.
• Recruit, interview, hire, and train Residential Connectivity Sales staff.
• Possess the knowledge and expertise to lead, guide, and develop Residential Connectivity Sales Specialists in their role.
• Identify knowledge and training gaps within the Residential Connectivity Sales Specialist team and develop plans to address them.
• Work allocated will consist of approximately 60% fieldwork and 40% office work.
• Coach to and follow Charters Sales Process.
• Communicate territory assignments to Residential Connectivity Sales Specialists.
• Monitor the payroll process and ensure timely and accurate approval of all commission payments.
• Handle employee relation issues, including performance appraisals, coaching, and training.
• Completes administrative tasks related to all sales activities and ensures their team does the same.

Requirements

• Bachelors degree in business or marketing, or equivalent work experience.
• ~2 years of Outside Sales or related work experience.
• Knowledge of Direct Sales practices.
• Knowledge of cable or telecommunications services.

About Us

Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, youre joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.