What are the responsibilities and job description for the COLLECTIONS ASSOCIATE position at Spherion?
This position requires knowledge of several AI platforms used in the maintenance of accounts
and communication with customers. The ability to work in multiple software systems at any time
and perform clerical and other office related duties as assigned. Cross training and peer support
is an integral function in the department. This position requires direct and consistent
communication with the department manager.
Responsibilities :
- Creating and maintaining credit history files.
- Analyzing and assessing the creditworthiness of accounts with credit manager.
- Supporting the collection efforts / calls for accounts receivable portfolio.
- Documenting daily collections activity.
- Researching account disputes and billing discrepancies.
- Performing account and payment reconciliations.
- Responding to credit inquiries from customers.
- Identifying delinquent accounts requiring external collection efforts.
- Apply Hazmat credit memos.
- Assist customers with their payments through various methods; cash, credit card, ACH,
check / CHAX, IVR, and through the company website / web portal.
Working hours : 8 : 00 AM - 6 : 00 PM
Skills :
Experience in the same or similar job is prefferred.
Education : No Degree Required
Experience : 1-4 years
Qualifications :
Experienced in collections, customer service, and AI systems. Excellent communication
abilities, and analytical skills. Self-motivator with a strong work ethic who strives to achieve
goals and takes pride in work output.
Apply online today!
Call or text our office 908-725-6600
Qualified and interested candidates are encouraged to call, Susan Fitzgerald directly : 732-861-3365
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer : Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
key responsibilities
experience
1-4 years
skills
Experience in the same or similar job is prefferred.
qualifications
Experienced in collections, customer service, and AI systems. Excellent communicationabilities, and analytical skills. Self-motivator with a strong work ethic who strives to achievegoals and takes pride in work output.
education
No Degree Required
