What are the responsibilities and job description for the Mobile Support Analyst - MDM position at SpikeIT Global Solutions, Inc.?
Company Description
Job Description
Job Title: Mobile Support Analyst
Location: Newark, NJ
Reports To: Service Desk Manager
Job Type: Long Term Contract
Hours: 8:30 AM to 4:30 PM
Summary
We are seeking a proactive and detail-oriented Mobile Support Analyst to provide technical assistance and support for mobile devices and applications used within the organization. The successful candidate will play a critical role in troubleshooting mobile device issues, ensuring seamless operation of mobile applications, and delivering high-quality support to the company.
Key Responsibilities:
- Provide tier-1 technical support for mobile devices, applications, and services, ensuring prompt and accurate resolutions to issues.
- Diagnose and resolve mobile application performance issues, device malfunctions, and connectivity problems.
- Manage mobile operating systems (iOS, Android) troubleshooting and device configurations.
- Working Knowledge of Mobile Device Management (MDM) tools. Assist in deploying, securing, and maintaining mobile devices and applications used within the organization.
- Experience in creating and maintaining user guides, FAQs, and training materials for mobile device users.
- Assist with the setup and deployment of mobile devices, ensuring proper configuration of email, network, and apps.
- Maintain an inventory of mobile devices and ensure timely replacements and upgrades.
- Work closely with internal IT teams to coordinate mobile app updates, patch management, and system integrations.
- Ensure mobile devices comply with security protocols, including encryption, password policies, and remote wipe capabilities.
- You will be stationed at the front of our lobby, greeting customers as they arrive. Be prepared to assist in high volume of walk-ins throughout the day.
Education
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Experience
- Minimum of 2 years of experience in mobile support, IT support, or a related technical role.
- Experience with mobile operating systems (iOS and Android) and troubleshooting common device-related issues.
- Familiarity with Mobile Device Management (MDM) solutions is a plus.
Skills
- Strong troubleshooting and problem-solving skills.
- Solid understanding of mobile device operating systems and mobile applications.
- Experience with mobile security and compliance policies.
- Good communication skills with the ability to explain technical issues to non-technical users.
- Ability to work independently and in a collaborative team environment.
Additional Information
All your information will be kept confidential according to EEO guidelines.
