Dispatch Manager

Spireis seeking a Dispatch Manager in our Birmingham (AL) operations. This leadership role will provide day-to-day leadership and continuous improvement support to a mission critical part of Spire's service platform.

• Manage all work performed in the 24-hour-a-day, 7-day-a-week Dispatch operations, including allocating manpower and overseeing emergency dispatching operations.
• Partner with Workload Planning regarding available manpower, including accommodation of special projects, training needs, and requirements.
• Consult and partner with Field Operations departments to meet emergency response and appointment goals and to coordinate departmental practices and resolve conflicts.
• Create and foster a working environment that promotes open honest communication and interaction.
• Direct new and recurring training for Dispatch management and contract personnel.
• Oversee updates of current after-hour notification schedules for dispatching.
• Ensure service level and quality goals are set and met for emergency call center operations.
• Prepare the annual departmental operation & maintenance budget and the annual departmental capital budget.
• Lead and assist in the development, testing, and implementation of customer/dispatch related system enhancements.
• Develop, support, and track department initiatives that align with the overall corporate strategies and AIP goals. Execute and monitor for success.
• Ensure departmental success aligns with the organizational goals through transparent metrics and data driven decision making.
• Assist in creating a single Spire dispatching department combining the efforts of the Missouri and Alabama teams.
• All other duties as assigned.

• Ability to work under pressure and meet tight deadlines.
• Ability to adapt in a fast-moving and changing culture.
• Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people.
• Ability to work independently and manage time effectively in order to meet individual goals and deadlines.
• Ability to work as part of a team and display a positive attitude for this dynamic environment.

• Supervises two people-leaders, each with 7-8 direct reports

• Bachelor's degree,preferably in a business-related discipline

• Must have (at least) 5 years' experience leading people, in a fast-paced environment; call center, distribution center, or manufacturing experience preferred
• Experience working withCC&B/Click/Maximo preferred, as well as an understanding of the process associated with the planning, scheduling and assigning of activities.
• Strong business financial acumen and experience managing budgets is preferred
• Knowledge ofcollective bargaining agreements and personnel procedures is required
• Strong analytical and reporting ability preferred
• Ability to collaborate effectively across a disparate organization.

• 24/7/365 Operation with a Normal Work Environment -requiring after-hours emergency response with periodic field visits during emergency situations.
• Subject to assist during non-working hours for emergency assignments.
• Remote work, based on performance
• May have scheduled weekend or evening call-out duty.

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It's a simple idea, but one that's at the heart of our business. We're dedicated to understanding our customers' needs and goals to better serve them today and tomorrow. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

And we find the best by hiring those who share our values of safety, inclusion and integrity, and demonstrate our four essential behaviors that bring the Spire culture to life:

• We make it happen: We are a company of go-getters, acting on every opportunity to help our company advance.
• We seek out perspective: We challenge ourselves to be open to different ways of doing things, because learning from each other leads to breakthroughs.
• We collaborate: We put teamwork first, bringing in everyone's ideas, because our collective energy makes us stronger.
• We care: We treat people how we want to be treated, listening closely and doing what's right, even when it's hard

By living our values and behaviors every day, we strive to create an environment where every employee feels welcome, respected and valued.

The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer.

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual's race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.