What are the responsibilities and job description for the IT Support Technician II position at Spooky Nook Sports?
Job Details
Description
The IT Support Technician II will be hands on with all aspects of information technology. This position reports to the IT Manager.
Benefits
Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.
As a Full-Time team member of the Nook, you will enjoy:
Description
The IT Support Technician II will be hands on with all aspects of information technology. This position reports to the IT Manager.
Benefits
Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.
As a Full-Time team member of the Nook, you will enjoy:
- Free family membership to our massive 80,000 sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
- Affordable and comprehensive Medical, Dental, and Vision benefits
- Competitive PTO package
- Paid holidays
- 401k program
- 35% discount on food and beverage purchases, including the Forklift and Palate restaurant
- 35% discount on all Nook apparel
- Free child care (3-hour increments)
- Act as an operational contact providing team members with Tier 1 and Tier 2 technical support
- Work with the IT team to provide 2nd tier end user support for corporate computers, software, phones, and peripherals
- Responsible for end user systems within the corporate environment, maintaining desktop standards, creating desktop images, and utilizing a systems management appliance to build desktop management scripts
- Conduct IT user onboarding and offboarding
- Troubleshoot and maintain VMware environment (Nutanix)
- Troubleshoot and assist in maintaining LAN/WAN connections
- Maintain documentation of IT systems and procedures
- Provide end user training for systems, procedures, and policies
- Maintain an accurate inventory of IT equipment and software in use in the facility
- Lead projects that will deploy new or enhance existing IT systems
- Serve as on-call IT support on a weekly rotation for 1 week each month
- Assist IT leadership in planning and managing budgetary goals for IT projects
- Contribute to the overall success of Spooky Nook Sports by performing all other duties and responsibilities as assigned
- Bachelor's Degree in a related field or approved equivalent combination of education and experience
- Strong analytical skills for troubleshooting IT problems
- Experience with virtualization technologies (Hyper-V and/or VMWare
- Experience managing Active Directory environments
- Experience managing Microsoft 365
- Understanding of basic networking concepts and best practices
- Experience with LAN and WAN infrastructures (Cisco or Aruba)
- Must have dependable transportation to and from work
- Must have valid driver's license
- A positive and friendly attitude towards guests, customers, and fellow employees
- Experience with Hyperconvergence
- Ability to safeguard confidential information
- Ability to take initiative and work with minimal supervision
- Extremely detailed with outstanding communication skills
- Capability to multi-task multiple projects
- Demeanor to remain calm in tense or stressful situations
- Outstanding demonstration in meeting strict deadlines
- Flexible schedule including evenings, weekends, and holidays
- Physical requirements necessary include walking, standing, bending, lifting, sitting, reaching, and typing on a computer for long periods of time.
- Must be able to lift a minimum of 50 pounds
