What are the responsibilities and job description for the Medical Front Desk Specialist position at Sports Rehabilitation Unlimited?
MEDICAL FRONT DESK SPECIALIST JOB DESCRIPTION
Purpose: To provide excellent customer service to patients while performing administrative responsibilities and promoting an even flow within the office. To become an integral part of the company and promote the mission and vision of putting our patients first.
QUALIFICATIONS
Skills
Ability to organize and prioritize work; meet deadlines; possess excellent communication and computer skills and be able to perform the physical demands of the position which may include sitting for extended periods of time. Must be attentive to detail, able to follow instructions, exude poise, confidence and friendliness, and enforce accuracy
Experience
Two to three years of experience in an office or medical setting (required). Working with patients and families / caregivers to register with their insurance and demographic information and schedule/re-schedule their physical therapy appointments, and collecting copayments/coinsurances/deductibles. Obtaining insurance benefit verification and insurance referrals/authorizations.
Essential Job Functions:
Exhibit exceptional ability to effectively communicate with patients, doctors, management and staff
Demonstrate excellent time management skills with the ability to perform multiple tasks simultaneously and meet all deadlines for projects and assignments
Participate in all administrative activities including but not limited to:
Answer all telephone calls and direct to appropriate staff member
Greet patients/clients/visitors/vendors and determine needs to direct them accordingly
Process patients at check-in / check-out and collect copayments/coinsurances/deductibles
Schedule, confirm, cancel, and reschedule appointments as necessary and communicate with therapists regarding schedule updates to ensure a steady flow of patient activity
Answer patient questions and provide information directly or via telephone/internet within the limits of his/her knowledge and medical practice policies. (i.e. bring referral, office visit charge, co-pay, etc.)
Process new patients including verifying all paperwork and financial responsibilities and enter information into EMR
Obtain insurance benefit verification and insurance referrals/authorizations
Process requests for medical records
Maintain a clean and friendly work environment
Assist the ownership/management in meeting corporate compliance including following guidelines as set for by HIPAA and MA PT Facility guidelines
Attend and participate in all staff meetings
Specific tasks and other related duties as requested and/or assigned by the Owner and Office/Clinic Manager.
Preferred Job Functions:
Creativity: propose new ideas, find more efficient ways of handling responsibilities
Initiative: seek out new resources and be willing to take over responsibilities to ensure that the business continues to run at top efficiency
Service: maintain needs of patients first and find ways to help strengthen team unity
Personality: provide supreme customer service with a smile and willingness to help staff and patients at all times.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
401(k) matching
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Paid time off
Paid training
Schedule:
Monday through Friday
No weekends
Overtime
Education: Bachelor's (Preferred)
Experience: Customer service: 2 years (Preferred)
Work Location: In person: Sports Rehabilitation Unlimited, Essex Sports Center, Middleton, MA with potential for shared job responsibilities in secondary clinic location in Wellesley, MA
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Free parking
- Health insurance
- Life insurance
- Paid jury duty
- Paid time off
- Retirement plan
- Vision insurance
Medical Specialty:
- Orthopedics
- Physical & Rehabilitation Medicine
- Sports Medicine
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Overtime
Work Location: In person
Salary : $20 - $25