What are the responsibilities and job description for the Front Desk Receptionist- Pitner Clinic position at Spring Branch Community Health Center?
SUMMARY:
The Front Desk Receptionist works as part of the medical office team performing necessary clerical duties to prepare patients for the Check In/Out, Registration, Eligibility and Scheduling process. Also responsible for answering telephones and gathering third party payment information, recording charges, and collecting payments.
QUALIFICATIONS:
- High school diploma/GED
- Bilingual English & Spanish
- 1 year customer service (Required)
- 6 months Customer Service in Medical Office (Preferred)
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Responsible for greeting patients and visitors, answering telephone calls in a courteous and professional manner, address questions and route calls accordingly.
- Schedule clinic appointments at patient check out and by phone.
- Always ensure patient confidentiality.
- Observe patients in the waiting room and report any apparent illness or distress to clinical staff.
- Responsible for maintaining the patients’ demographic information and insert new/updated clinical and administrative documentation in charts.
- Assist in maintaining a smooth patient flow throughout the clinic.
- Ensures that patients are advised on the sliding fee scale and makes adjustments accordingly.
- Gathers third party payment information, records charges, and bills patients for services provided as indicated on the encounter form.
- Processes the charge entry into the Electronic Medical Records system.
- Responsible for handling cash - patient payments.
- Participates in Compliance, Risk and Safety, Quality Assurance and Performance Improvement Activities
- Performs other duties as assigned.
- All Health Center staff members have emergency and disaster response responsibilities. Participates in all safety programs which may include assignment to an emergency response team.
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $16
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