What are the responsibilities and job description for the Front Desk Agent position at Spring Hill Suites by Marriott Great Falls MT?
Job Overview
We are seeking a dedicated and customer-oriented Front Desk Agent to join our team in a vibrant hospitality environment. The ideal candidate will play a crucial role in providing exceptional guest services, ensuring that each guest's experience is memorable from the moment they arrive. This position requires strong communication skills, attention to detail, and a passion for the hospitality industry.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle reservations and provide information about hotel amenities and services.
- Address guest inquiries and resolve any issues promptly to enhance guest satisfaction.
- Maintain knowledge of local attractions, events, and dining options to assist guests effectively.
- Operate phone systems to manage incoming calls and relay messages as needed.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Uphold the highest standards of cleanliness and organization at the front desk area.
Experience
- Previous experience in a Front Desk or Guest Services role within the hospitality industry is preferred.
- Familiarity with hotel management software and phone systems is advantageous.
- Bilingual candidates are encouraged to apply, as this enhances our ability to serve diverse guests.
- A background in hospitality management or related fields is a plus, showcasing your commitment to excellent guest relations.
Join us as we strive to create unforgettable experiences for our guests while fostering a supportive work environment for our team members!
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Schedule:
- 8 hour shift
Work Location: In person
Salary : $16 - $18
