What are the responsibilities and job description for the Executive Housekeeper position at Spring Hill Suites?
Job Description:
Springhill Suites in Ft. Myers is looking for an Executive Housekeeper to join their team. This person will head the department and ensure the cleanliness of all facilities, guest rooms, and other areas of the hotel. Some of the primary responsibilities include:
- Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage. Communicate and enforce policies and procedures.
- Oversee all training of housekeeping staff to ensure skills are up to Park Inn standards.
- Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
- Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties.
- Develop and implement procedures for managing the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction. Ensure that employees are advised of deficiencies and instructed on corrective action.
- Monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of frequency program(s).
- Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction.
- Control expenses within all areas of housekeeping. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
- Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information.
- Conduct pre-shift meeting and review all information pertinent to the day’s activities.
- Requirements:Qualifications:
- High School Diploma or equivalent
- 4 years housekeeping experience with last 2 years in a similar roll
- Fluent in Spanish highly preferred
- Experience with Opera or other hotel management systems
Job Type: Full-time
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Morning shift
Work Location: In person
