Psychiatric Rehabilitation Program (PRP) Director and Rehabilitation Specialist

SUMMARY

Springboard Community Services (SCS) is a CARF-Accredited Outpatient Mental Health Clinic with offices in Baltimore City, Carroll, Harford and Howard County. We are looking to expand our services with the provision of Psychiatric Rehabilitation Program (PRP) serving both minors and adults. Under the direct supervision of the Chief Program Officer, the PRP Director & Rehabilitation Specialist will provide administrative and program oversight over psychiatric rehabilitation services. This position will include supervision of PRP program staff, ongoing collaboration with the directors in respective Springboard locations as well as working with clinical staff, case managers, supervisors, and community-based resources. The PRP Director & Rehabilitation Specialist is responsible for assessing the needs and barriers across offices, establishing equitable access to services for consumers, and removing barriers to ensure streamlined services across mental health programs. The ideal candidate will have experience in Psychiatric Rehabilitation program development, implementation, and evaluation.

PRIMARY DUTIES AND RESPONSIBILITIES

· Directs the day to day operation and administration of the program, in accordance with program goals and objectives; oversees program coordination and logistics; prepares necessary reports; resolves problems and makes changes to accommodate changing priorities and needs

· Creates and implements processes to ensure that the company is performing at the standards outlined by COMAR and CARF.

· Develops and assures that rehabilitation services meet the needs of the individuals served by the program through the formulation of rehabilitation assessments, individual rehabilitation plans, and ongoing review of services.

· Communicates regularly with PRP program staff as well as clinicians/clinical supervisors as needed, to ensure clinical documentation is completed and any barriers to completion are noted and addressed.

· Assists in the creation and implementation of administrative deadlines for consumer documentation.

· Monitors timely submission of documentation.

· Trains program staff on company policies and processes, as needed.

· Reviews schedule of consumers weekly to monitor show vs no show rates to assist counselors in maintaining appropriate caseload sizes and assist consumers with addressing barriers to attending appointments/sessions.

· Reviews schedule of consumers weekly to monitor billable and non-billable submissions and assists counselors with addressing barriers to submissions.

· Assists in streamlining the flow of communication from administrative to PRP program staff.

· Develops team culture through training and ongoing supervision, support and evaluation of PRP staff, including disciplinary actions when needed.

· Conducts monthly supervision with the counselors.

· Ensures the development of a staffing plan that identifies the type and number of staff needed to provide a program of rehabilitation and recovery services for individuals with serious mental illness;

· Develops relationships with external partners to yield referrals to the PRP program through outreach and marketing efforts.

· Other duties as assigned.

GENERAL DUTIES

· Ensures coordination and delivery of services and support to PRP counselors, evaluating program documentation ensuring submission in a timely manner, maintaining constant communication and assessing data compiled from reports.

· Educates direct care staff on how to provide rehabilitation services that correlate with the goals identified in the IRP.

· Collects and analyzes program data and participates in evaluating program effectiveness; identifies problems and makes changes within guidelines, or recommends major changes.

· As a member of the senior leadership team, provides data reports and recommendations for performance measurement and improvement, and implements agreed-upon changes.

· Manages tasks assigned.

EXPECTED CONTRIBUTIONS TO SCS CULTURE

· Clearly communicate the “Mission” ensuring everyone works toward the same goals.

· Contribute to a positive culture and environment where two-way empathetic communication and strong trust are established.

· Focus on collaborative approach to provide excellent client-centered trauma-informed care

· Subscribe to and demonstrate SCS’s Action Plan for the Implementing a Healthy Culture of Accountability.

· Provide Customer Service, demonstrating the ability to respond with a high degree of urgency to the needs & requests of others, internally and externally.

· Engage in providing constructive feedback that enhances programs and the organization

· Uphold a culture of diversity, inclusion and acceptance

· Understand safety policies and actively promote safe practices in the workplace.

· Maintain constructive relationships and demonstrate respect for everyone.

· Intentionally practice self-awareness; SCS encourages all staff to actively seek support as needed

· Deal constructively and respectfully with conflict and focus on the situation, issue or behavior and not on the person by diffusing situations before conflicts arise, resolving conflicts directly

· Accurately provide and receive information in oral and written communications. Consistently provide ideas, opinions, or information in an articulate, professional way. Actively listen to others and demonstrate understanding of other points of view.

· Demonstrate a willingness and ability to adjust to changing conditions or priorities.

· Take the initiative to identify and act on problems and lead by example. Consistently make decisions that resolve problems.

SUPERVISORY RESPONSIBILITIES

The PRP Director & Rehabilitation Specialist will supervise all PRP program staff to include PRP counselors, additional rehabilitation specialists, and administrative personnel, as applicable.

EDUCATION and/or EXPERIENCE

· Licensed in the state of Maryland as a: LMSW, LGPC, LGMFT, LGPAT, LCSW, LCSW-C, LCPC, LCMFT, or LCPAT.

· Shall have sufficient qualifications, knowledge and at least 2 years’ experience in psychiatric rehabilitation programs or 5 years’ experience in mental health related services.

· Shall be knowledgeable of COMAR and CARF regulations applicable to the program.

· Shall be a licensed mental health professional OR Certified Psychiatric Rehabilitation Practitioner (CPRP) and Child and Family Resiliency Practitioner as certified by the Psychiatric Rehabilitation Association.

· Training and/or experience utilizing evidence-based practices relevant to Motivational Interviewing preferred but not required.

· Knowledge of human developmental stages.

· Knowledge of trauma theory and symptomology.

· Knowledge of and ability to work with persons of diverse backgrounds.

LANGUAGE SKILLS

Ability to respond to common inquiries or complaints from clients, regulatory agencies, or members of the community. Ability to effectively present information to management and/or Board of Directors.

MATHEMATICAL SKILLS

Basic math skills of addition, subtraction, multiplication and division are required.

CERTIFICATES, LICENSES, REGISTRATIONS

Maryland Licensure at the Clinical Social Work level (or LCSW-C) or equivalent licensure (i.e., Licensed Certified Professional Counselor, LCPC) preferred or Maryland Licensure at the Graduate Social Work level (LMSW) or equivalent licensure (i.e., Licensed Graduate Professional Counselor, LGPC) OR CPRP & CFRP certified by the Psychiatric Rehabilitation Association.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

1. Routine office mobility, including walking up and down stairs; this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

2. Ability to transport themselves to meetings out of the office, as necessary.

3. Must be able to remain in a stationary position 50% of the time.

4. Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

5. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

6. The ability to observe details at close range (within a few feet of the observer).

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment characteristics are as follows:

Drug-Alcohol Free;

Smoke Free;

Non-Harassment; and

Handicap Accessibility

This position requires frequent travel to various offices in other jurisdictions, partner sites, and client locations, including clients' homes, as part of the job responsibilities.

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Master's (Preferred)

Experience:

• in psychiatric rehabilitation programs: 2 years (Required)
• mental health related services: 5 years (Required)

License/Certification:

• Maryland LCSWC, LCPC, LMSW, LGPC, CPRP or CFRP (Required)
• Driver's License and safe driving record (Required)

Willingness to travel:

• 25% (Required)

Work Location: Hybrid remote in Bel Air, MD 21014

Salary : $70,000 - $85,000