VOCO - The Shelby, Myrtle Beach: Server (Full-Time)

Server

At The Shelby, we don’t just take orders and run food—we craft unforgettable experiences. As the Server, you'll play a key role in creating memorable moments for our guests by ensuring to go above and beyond with our hospitality. Your commitment to ongoing knowledge, organization skills, communication and attention to detail will keep everything in line with hotel and brand standards. More than just a liaison to our guest, you'll contribute to a seamless and comfortable guest experience, turning ordinary stays into extraordinary memories through exceptional service and genuine connections.

ABOUT OUR COMPANY

Springboard Hospitality is a premier third-party hotel management company with a 30 year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. https://www.springboardhospitality.com/

VOCO, an IHG Hotel

VOCO, IHG’s fastest-ever global brand expansion, embodies its Latin roots with the meaning “to invite” and “call together,” reflecting a charming and approachable nature. Each VOCO destination celebrates its unique locale, while maintaining a distinct and consistent style. Guests can enjoy a blend of local flair and personal touches, combined with a relaxed, unstuffy atmosphere that promises memorable experiences.

VOCO, The Shelby Myrtle Beach blends modern elegance with coastal charm, offering guests an unforgettable stay. Our boutique hotel promises personalized service, stunning accommodations, and a warm, inviting atmosphere. We’re not just a place to stay; we’re a destination that celebrates the unique spirit of Myrtle Beach.

Renovation to be completed by Spring 2025.

ABOUT THE ROLE

As our Restaurant & Pool Server, you are responsible for providing the highest quality of service possible to guests in an efficient and courteous manner while maintaining the highest standards throughout the hours of operation.

SCOPE OF WORK TEAM

• Reports to Hotel Manager and Food & Beverage Supervisor

• Supports food & beverage team, catering, events, pool & bar

  
  

RESPONSIBILITIES

• Ability to walk and stand during entire shift while approaching and servicing guests with all food and beverage requirements in an attentive, friendly, courteous and professional manner. Reports all issues and complaints to management.

• Clear, clean and reset tables as needed and perform medium work exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly lift, carry, push, or otherwise move objects.

• Sweep, mop and vacuum floors to ensure that restaurant area and hallways are free from service debris and that all room service trays are brought back to the kitchen for breakdown and bussing.

• Be familiar with the organization of the restaurant and lounge and know the function of each job position as well as having a thorough knowledge of menus and specials in the restaurant.

• Perform opening and closing procedures, and side work duties according to station rotation assignment to ensure tables and side stands are kept stocked, tidy and clean.

• Follow all state liquor laws.

• Handle food and beverage service, as required. Carry coffee pots and beverages throughout the room, refilling guests' cups and glasses as needed or requested.

• Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.

• Must be able to convey information and ideas clearly and must be able to evaluate and select among alternative course of action quickly and accurately.

• Must be able to work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.

• Must be effective in listening to, understanding, and clarifying the concerns and issues raised by guests and fellow associates.

• Must be able to work with and understand financial information and data, and basic arithmetic functions to carry out cashiering functions in closing checks and servicing the guest and use the POS/Micros system in the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.

• Maintain regular attendance in compliance with property standards, as required by scheduling which will vary according to the needs of the hotel.

• Coordinate with Executive Chef, Sous Chef, Supervisor work priorities, provide assistance and perform other duties as requested by management, and attend meetings as required by management.

  
  

Qualifications

EXPERIENCE:

• Prior Experience:

• 1 years Previous restaurant experience.

• Subject Expertise:

  
  

• Report any unusual occurrences and/or request to Supervisor.

• Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.

• Must be able to effectively communicate to guests, management, and coworkers

• Must be able to follow directions with attention to detail, speed and accuracy

• Must be a team player with the ability to work under minimal supervision

• Must be able to multi-task in a fast-paced work environment

• Flexible and long hours sometimes required.

• Medium work - Exerting up to 50 pounds of force occasionally, and or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Ability to stand for the entire shift.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Must be able to exercise confidentiality and discretion.

  
  

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.

• Demonstrate a working knowledge of all company safety and security procedures.

• Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 7am - 10pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

  
  

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary

• Vacation

• Medical, Dental, Vision, Life, Pet Insurance

• 401K

• Costco Membership

• Bereavement Leave

• Management Contract Referral Program

• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitality’s 35 Hotels

• Associate of the Month/Quarter & Company-wide Associate of the Year Programs

• Associate Referral Bonus Program

  
  

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.

• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.

• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.

• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.

• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

  
  

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accammodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.