Front Office Manager

Marriott Courtyard in Springfield, Missouri is on the lookout for a energetic Front Office Manager with Hotel experience to join our dynamic team! With 136 stylishly furnished suites, we're not just offering a job – we're inviting you to be part of an exciting journey! Our 1,800 sq. ft. of event space is the canvas for memorable experiences, and Springfield's rich blend of art, culture, and outdoor adventures is the perfect backdrop. From the Ozark Mountains' breathtaking trails to the lively local scene, there's always something new to explore. The hotel is conveniently located off Hwy 60, offers monthly employee socials and a positive team culture with opportunity for advancement. Join us at Residence Inn Springfield, where your career meets the ultimate blend of work and play. Ready to make waves in the hospitality world? Apply now and let the Atrium spirit fuel your success!

Benefits

• Monthly employee socials to honor all anniversaries, birthdays, and employee of the month recognition.

• Positive team culture and opportunity for advancement.

• Monthly coffee with the GM – free beverage item from café provided.

• Discounted rates at Atrium and Marriott properties.

• Benefits: Merit Increases, Referral Bonus, Paid Vacation/Sick time/holidays, Health/401K, Daily Pay option, Tuition Reimbursements, Management training, Gym membership discounts, Auto/Home Insurance and Pet Insurance to name a few.

• Conveniently located off James River Freeway Hwy 60.

Primary Purpose: 

The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.

Work Performed: 

The Front Office Manager will be tasked with the following duties, responsibilities, and assignments: 

• Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline 

• Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate;  

• Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships; 

• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner;  

• Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives; 

• Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards; 

• Evaluate and recommend revenue driving initiatives and monitor revenue performance; 

• Recommend and implement approved changes that could improve service and increase operational efficiency;  

• Ability to serve as Manager on Duty; and 

• Any and all other work as required to complete the primary purpose of the position. 

Qualifications:

Required Prior Experience:

Minimum 2 years of hospitality, front desk experience,

Minimum 2 years of prior supervisory experience

Preferred Prior Experience:

2 years of night audit experience

Required Education:

High school diploma or equivalent

Preferred Education:

Bachelor’s Degree in related field

Required Technology:

Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams

Physical:

Able to lift 50lbs occasionally

Able to lift 10lbs regularly

Able to stand/or walk for duration of scheduled shift 

Other:

Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events

Competencies:

(65) Managing Vision and Purpose

Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations. 

(15) Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. 

(60) Building Effective Teams

Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.