What are the responsibilities and job description for the Hotel Front Desk Guest Service Agent (New Hotel) position at SpringHill Suites by Marriott?
Springhill by Marriott in Bettendorf, IA, is currently adding a Front Desk Guest Service Agent to our team! We are looking for individuals who are able to work a variety of hours including weekends.
Who We Are:
Frontier Hospitality Group has been locally owned since 1950. We operate seven hotels across five fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles. Whether that means you want to work two days or five we've got you covered.
Essential Duties and Responsibilities:
- Provides high-quality customer service.
- Handles guest reservations.
- Answers and transfers phone calls.
- Handles guest check-ins and outs along with questions, complaints, etc.
- Other duties as required with the department.
Qualifications and Requirements:
- Previous hotel or relevant customer service experience.
- Proficient in Microsoft Excel, Word, and Outlook. Ability to work a flexible schedule including weekends.
EOE/AA/Disabled Veteran
