What are the responsibilities and job description for the Hotel FD Manager position at Springhills Suites by Marriott McAllen Convention...?
Front Desk Manager – SpringHill Suites McAllen, TX
Are you a hospitality professional with a passion for excellent guest service and leadership? SpringHill Suites McAllen is looking for a Front Desk Manager to join our team and ensure an exceptional experience for every guest.
About the Role:
As the Front Desk Manager, you will oversee daily front desk operations, manage the front office team, and ensure our guests receive top-notch service from check-in to check-out. This position is ideal for someone who thrives in a fast-paced environment, has strong leadership skills, and enjoys problem-solving while maintaining a warm and welcoming atmosphere.
Key Responsibilities
- Supervise front desk agents and provide leadership, training, and support
- Ensure efficient and smooth guest check-in/check-out processes
- Handle guest concerns and resolve issues professionally and promptly
- Manage reservations, room assignments, and billing procedures
- Work closely with housekeeping and maintenance teams to ensure room readiness
- Maintain accurate records, reports, and compliance with brand standards
- Assist with hiring, scheduling, and performance management of front desk staff
Qualifications & Skills
- Previous front desk or hotel management experience preferred
- Strong leadership and customer service skills
- Proficiency in hotel management software (Marriott FOSSE experience a plus)
- Ability to multitask and handle high-pressure situations
- Excellent communication and problem-solving abilities
- Flexibility to work evenings, weekends, and holidays as needed
Why Join Us?
- Competitive salary & benefits package
- Growth opportunities within the hospitality industry
- A dynamic and supportive work environment
- Employee discounts at Marriott properties worldwide
If you’re ready to bring your leadership skills and passion for hospitality to SpringHill Suites McAllen, we’d love to hear from you!
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Experience:
- Hotel: 1 year (Required)
Ability to Commute:
- McAllen, TX 78503 (Required)
Ability to Relocate:
- McAllen, TX 78503: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15
