Training Coordinator

Description

Mission

The Residential Sales Training Team at Springs Window Fashions is dedicated to delivering the Best Experience for our employees, customers, and end-users. As a Training Coordinator, you will play a vital role in empowering our internal sales teams and external customers with the skills and knowledge they need to excel. Utilizing strategic thinking and planning, we develop meaningful and engaging training around product knowledge and selling skills. Training at SWF comes in many forms—from web-based modules and videos to in-person, hands-on courses.

Your Impact

As a part of our team, you will help us to achieve our goal of enhancing the expertise of all those who represent our products. This position plays a key role in supporting the organization’s mission by coordinating comprehensive training programs, managing training resources, and enhancing the employee learning experience.

Objectives

• Training Administration:
  • Oversee the registration process for training programs, including managing participant lists, sending out invitations, and tracking RSVPs.
  • Prepare and distribute training materials such as handouts, presentations, and other relevant documentation.
  • Manage relationships with vendors for branded items, ensuring timely inventory and distribution.
  • Maintain accurate training records, including attendance tracking and feedback collection.
• LMS (Bridge) Administration:
  • Manage all aspects of our online course catalog for external dealers including account registration/termination, course updates, and dealer communication.
• Event Logistics Coordination:
  • Plan and coordinate all logistical aspects of training events, including venue booking (if required), equipment setup, catering, transportation, and accommodation.
  • Manage training schedules to ensure seamless execution of both in-person and virtual sessions.
  • Partner with internal teams and external vendors to meet all logistical needs.
  • Contribute to the development and refinement of event policies and procedures.
• Communication & Collaboration:
  • Serve as the primary point of contact for training-related inquiries, providing clear and timely communication to all stakeholders.
  • Collaborate closely with trainers, subject matter experts, and other departments to ensure seamless execution of training programs.
  • Work with IT and AV teams to support technical requirements for training sessions.
• Budget Management:
  • Assist in managing the budget for training events, including tracking expenses, processing invoices, and ensuring cost-effectiveness.
  • Negotiate contracts with vendors and service providers to optimize training resources while staying within budget.
• Continuous Improvement:
  • Analyze feedback from training sessions to identify areas for improvement in event logistics and participant experience.
  • Stay updated on best practices in training coordination and logistics to continuously enhance the effectiveness of training programs.

Why Join Us?

• Growth & Development: We invest in your learning journey and offer opportunities to expand your skills and knowledge.
• Collaborative Culture: Be part of a team that values diverse perspectives and celebrates shared successes.
• Impactful Work: Play a key role in enhancing the capabilities of our teams and customers.

Requirements

Education and Experience

• Associate’s degree in Marketing, Human Resources, Event Management, or a related field preferred.
• 2 years of experience in event planning, logistics, or training coordination roles.
• Familiarity with virtual training platforms (e.g., Microsoft Teams, Zoom) and associated logistics.
• Experience with Learning Management Systems (LMS) and instructional design software (e.g. Articulate) is a plus.

Knowledge, Skills, and Abilities

• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel) and ability to operate A/V equipment (projectors, HDMI hookups, etc.).
• Ability to work independently and as part of a team.
• Willingness to travel – potential of up to 20% travel

Behavioral Competencies

• Ensures Accountability – Holding self and others accountable to meet commitments.
• Drive Engagement – Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Instill Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Drive Results – Consistently achieving results, even under tough circumstances
• Consumer/Customer Focus – Building strong customer relationships and delivering on customer-centric solutions.
• Critical Thinking – Making Sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Being Resilient – Rebounding from setbacks and adversity when facing difficult situations.
• Optimize Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.