What are the responsibilities and job description for the Customer Success Executive, Retail Segment / Supply Chain position at SPS Commerce?
Description
SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that’s transforming the global retail supply chain!
Position Summary : The Customer Success Executive will partner with a portfolio of our Retail customers, leading with business process expertise, to optimize their supplier programs, process workflows and drive value with SPS products and offerings. The Customer Success Executive is a strategic consultant that develops and maintains long-term customer relationships as the leader of the ongoing account team. This role works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles, partnering closely with stakeholders to drive engagement and optimization. Key Responsibilities :
- Develop and maintain new executive relationships and lead discussions that drive business value
- Increase customer lifetime value by :
Monitoring customer trading partner onboarding, additions and adoption
Location :
This role is a hybrid position, based out of our Minneapolis office. Our team #SucceedsTogether through collaboration in-office with flexibility to work remotely.
Required Qualifications :
Preferred Qualifications :
What We Offer :
At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.
The annual salary range for this role is : $92,400- $147,800. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.
Additionally, you may also be eligible to participate in an annual incentive program. An incentive award, if granted, is based on individual and / or organizational performance.
SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.
Commitment to our Employees :
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary : $92,400 - $147,800
