What are the responsibilities and job description for the Help Desk Analyst position at SPS COMMERCE?
Description
SPS Commerce has an immediate opening for a Help Desk Analyst on our Global Service Desk team. This team is responsible for keeping all #TeamSPS members productive in the use of their laptops and supported applications and provides support for a wide range of technical questions.
This position will be ONSITE at our downtown Minneapolis office.
Who we are:
SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that’s transforming the global retail supply chain!
We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.
Position Overview:
As a Helpdesk Analyst, you’ll work at the onsite "TechBar" and help users with configuring, troubleshooting, and providing technical assistance for core user systems including hardware, software, operating systems, and networking.
Additionally, you will:
- Administer and configure corporate devices for SPS Commerce. This includes provisioning, and deploying laptops (Windows/MacOS), mobile devices, and peripherals.
- Perform approved software installations on SPS Commerce devices.
- Interact with various departments and serve as a primary contact for troubleshooting and providing resolutions for hardware and software issues on laptops and mobile devices.
- Create and maintain process, system, and troubleshooting documentation.
- Provide onsite and remote technology support.
- Assist with the preparation and implementation of system upgrades and special projects.
- Strong working knowledge and experience with Office 365 and the Microsoft Office Suite (Outlook, OneDrive for Business, and SharePoint).
- Basic Network troubleshooting(VPN and DNS).
- Responsible for inventory maintenance and tracking of end-user technology such as laptops, monitors, other peripherals, software, and printers.
What you will bring:
- College degree plus 1 year of Help Desk experience OR 4 years of Tech Support experience if no degree.
- Strong technical understanding of supporting devices on Windows and MacOS, and mobile devices (Android and iOS).
- Familiarity with Endpoint Manager/Intune, Jamf, O365, Azure.
- Familiarity with customer service ticketing system.
- Excellent customer service skills and demonstrated ability to work effectively in a team environment.
- Demonstrated organizational skills with ability to effectively manage multiple projects.
What We Offer:
At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The pay range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.
The hourly pay range for this role is: $24.18- $36.30. The actual pay offered will be determined based on the factors listed above and may fall anywhere within the range.
SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.
Commitment to our Employees:
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary : $24 - $36
