What are the responsibilities and job description for the Support Center Coordinator position at SR COMPANIES LLC?
Job Details
Job Location: SR Shared Services - Tallahassee, FL
Salary Range: $18.50 - $18.50 Hourly
Description
This is a customer service position, functioning as the initial face of the SR Companies Technical Support Center
- Answers phones/chats/emails to open tickets in the Atera Helpdesk software
- Creates and Deletes Microsoft 365 Accounts
- Provides technical support to users by researching and answering basic questions, troubleshooting problems, and maintaining workstation performance.
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Improves client references by writing and maintaining documentation.
- Participates in development of client training programs by identifying learning issues and recommending instructional language.
- Improves system performance by identifying problems and recommending changes.
- Updates job knowledge by participating in educational opportunities and maintaining personal networks.
- Accomplishes information systems and organization mission by completing related results as needed.
- Performs all other reasonable duties as assigned or as requested.
Qualifications
- Problem solving
- LAN knowledge
- Verbal communication
- Operating systems
- Phone skills
- Customer service
- Quality focus
- PC proficiency
Salary : $19
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