What are the responsibilities and job description for the Guest Service Agent position at SSN Hotels?
Job Summary
We are seeking a dedicated and friendly Guest Service Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, a passion for hospitality, and the ability to handle guest inquiries and concerns efficiently.
Responsibilities
- Greet guests upon arrival and provide a warm welcome.
- Manage guest check-in and check-out processes efficiently.
- Handle reservations, cancellations, and modifications with accuracy.
- Respond promptly to guest inquiries via phone systems, email, or in-person.
- Provide information about hotel amenities, services, and local attractions.
- Assist guests with special requests and ensure their needs are met during their stay.
- Maintain accurate records of guest interactions and transactions in the hotel management system.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Address any guest complaints or issues with professionalism and urgency.
- Promote a positive image of the hotel through excellent guest relations.
Requirements
- Previous experience in hospitality or customer service is preferred.
- Familiarity with hotel management software is a plus.
- Strong communication skills, both verbal and written; bilingual or multilingual abilities are highly desirable.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Excellent problem-solving skills and a proactive approach to guest service.
- A friendly demeanor with a passion for helping others is essential.
- Flexibility to work various shifts, including weekends and holidays as needed.
Join our team as a Guest Service Agent where you can make a difference in our guests' experiences every day!
Job Types: Full-time, Part-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Holidays
- Morning shift
- Overtime
- Weekends as needed
License/Certification:
- Driver's License (Preferred)
Ability to Relocate:
- Swedesboro, NJ 08085: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17