Pedestrian/Traffic Management Personnel

New York City's leading traffic management firm is seeking experienced Pedestrian/Traffic Management Personnel for Laguardia Airport. The personnel is a non-sworn employee of SSPTMS whose duties include providing traffic control, enforcement of parking regulations, and effective customer service to the public and visitors. Officers are expected to interact professionally and appropriately as a representative of the company.

SSPTMS is seeking all shifts, we have morning, midday and night shifts available. Working at least 1 weekend day is required. We are looking to staff these shifts ASAP! Submit your resume now!

Essential functions

• Safely direct the traffic flow in front of the terminal buildings, concourses, and other areas throughout the airport
• Respond to public requests for service
• Identify and report criminal activities
• Anticipate customer needs and provide guidance in a professional manner
• Analyze customer situations and make decisions on circumstance in relation to airport rules
• Ensure public compliance with existing parking ordinances
• Assist in traffic control at accidents and special events
• Watch for irregular or unusual conditions that may create security concerns or safety hazards.
• Maintain a consistent and unrelenting focus on safety throughout all job functions.
• Communicate effectively and work with difficult people under high stress situations.

Competencies

• Customer Service - Build strong customer relationships and deliver customer-centric solutions
• Attentiveness – Leverage knowledge to anticipate the needs of passengers and offer directions which align with the company/client’s rules
• Decision Quality - Making good, timely decisions that keep the organization moving forward and visitors safe
• Action Oriented – Taking the initiative on new opportunities, answer tough challenges with a sense of urgency, high energy, and enthusiasm
• Optimize Work Processes - Know the most effective and efficient processes to accomplish the task with a focus on continuous improvement
• Ensure Accountability - Hold self and others accountable to meet their commitments
• Collaboration - Build internal and external partnerships, working in tandem with others to meet shared goals
• Safety Mindset – Identify potential safety threats and deliver solutions which mitigate risk
• Encourage Diverse Views - Recognize the value that different perspectives and cultures bring to an organization
• Communicate Effectively - Develop and deliver multi-mode communications that convey a clear understanding of unique needs to different audiences
• Build Trust – Gain the confidence and trust of others through honesty, integrity, and authenticity
• Self-Development - Actively seek new ways to grow and be challenged using both formal and informal development channels
• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations

Position requirements

• High school diploma or GED
• MUST be at least 18 years old.
• Must provide valid/unexpired Flagger Certification. If you unable to provide one, one must be obtained with in 30 days of your start date. Mandatory course will be offered more information will follow.

Qualifications

• Ability to provide information to the public in a tactful and courteous manner
• Positive, safety-conscious attitude
• Experience delivering customer-focused solutions and leading process improvement efforts which deliver satisfaction
• Ability to work outdoors (walking, standing, directing traffic, etc.) in all weather conditions for a prolonged period of time
• Ability to work non-traditional hours including weekends, holidays and overtime as required
• Clear and articulate written and oral communication skills

Working Environment & Physical Demands

• Wear required Personal Protective Equipment (PPE) including a uniform and reflective vest
• High level of stamina to include standing and walking on cement and various surfaces for extended periods of time, possibly as much as 8-10 hours per day.
• Work is performed outdoors in all weather conditions and environments with exposure to dust, dirt, and loud noises. Officers report safety concerns, security breaches and unusual circumstances both verbally and in writing.
• Handle security issues or emergency situations appropriately.
• Fully embrace company sponsored training to enhance their ability to advance in their careers.
• Participate in industry specific security/safety training programs to offer our clients the best trained officers at their airports.
• Be aware of and familiar with the airport-specific operations performance manual and post orders.

Please submit your resume for immediate consideration. You will be notified by our staff within the week if selected to continue with the application process. We aim to fill all available positions as soon as possible.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Type: Part-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift

Application Question(s):

• What shift are you available to work? (5am x 1:30pm, 7am x 3:30pm or 3:30pm x 12:30am?)

Experience:

• Flagger/Traffic Control: 1 year (Preferred)

License/Certification:

• OSHA-30 (Construction) certification (Preferred)
• Site Safety Training (SST) card (Preferred)
• Flagger Certification (Required)

Work Location: In person

Salary : $18 - $21