Service Representative-Collector of Revenue

JOB DESCRIPTION: The purpose of this position is to oversee monetary transactions and provide general clerical support for the Department: This position also assists taxpayers and reports to the Clerical Supervisor II.

• Answers telephone inquiries from taxpayers and provides and records information as appropriate.
• Greets and assists taxpayers face to face at the window.
• Collects and records tax payments and Senior Tax Relief applications from taxpayers and records actions taken.
• Issues documents (Statements, Receipts, Duplicates, Certificates of Non-Assessment.) to customers according to guidelines.
• Pays AR Box and OPC.
• Verifies tax information from Department of Revenue website to start process for plate revocation.
• Balances cash drawer daily.
• Assists customers with on-line and phone services.
• Verifies all information obtained to ensure accuracy, and makes necessary changes as needed according to guidelines.
• Contacts taxpayers by phone/letter when as appropriate.
• Contacts delinquent taxpayers, or their representatives by phone/letter, to establish payment arrangements or advise of litigation.
• Enters address corrections per direction of the taxpayer/post office and notifies Assessor’s Office of changes.
• Processes incoming mail and determines what type of special handling must be done.
• Processes receipts for special mailing due to volume on leasing and loan companies etc.
• Researches to locate new addresses for returned mail. Codes and files returned mail.
• Sorts and mails receipts daily.
• Researches and prints from micro-film information that is not on our current online system.
• Performs data entry.
• Prepares standardized form letters and files correspondence.
• Inputs information from legal paper into our Collector's system on foreclosure sales.
• Researches businesses on the Secretary of State's website to find contact information.
• Checks Case Net for probate cases and performs appropriate follow-up.
• Verifies bank deposit receipts against the daily balance reports and then files the receipts.
• Provides support to Part Time and other accounting clerks as needed.
• Assists in maintenance of equipment and supplies. Changes ribbons, toners and/ or forms on equipment.
• Helps in preparation of mailing of bills and Senior Tax Relief applications.
• Performs other duties as assigned.
• Applications MUST be submitted through county website to be considered.

REQUIREMENTS:

Education

• General/technical high school diploma or GED equivalent

Job Experience

• 1-3 years of experience
• Clerical, accounting, record keeping, or bookkeeping experience.

Knowledge, skills and abilities

• Knowledge and working skill with data entry and inquiry in online system, spreadsheets, and data base is desired.
• Ability to interact effectively and courteously with co-workers and the general public.
• Employment is contingent on successfully completing a full criminal background check.

Requires successful completion of on-site computerized clerical skills testing as follows:

• Math - 80%
• Data Entry - 4800 KSPH
• Customer Service - 80%
• Microsoft Word – 50%
• Please call the Human Resources Office at 636-949-7320 to schedule on-site clerical testing.

This is a full-time, 40 hour per week position which includes a full range of benefits including Paid Time Off, Extended Medical Leave, Holidays, Employee Health, Dental, Life, Disability, Retirement, and Tuition Assistance programs.

TO APPLY: Applications must be submitted through the St. Charles County website at-- sccmo.org > JOBS--.We do not accept faxed, e-mailed, or print applications.

Applications will be accepted on a continuing basis until the position is filled or a sufficient number of qualified candidates have applied.

St. Charles County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. St. Charles County is a drug and alcohol-free workplace. A pre-employment drug screen is required for all positions.

Job Type: Full-time

Pay: $39,106.77 - $58,052.91 per year

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Ability to Commute:

• Saint Charles, MO 63301 (Required)

Work Location: In person

Salary : $39,107 - $58,053