Operations Support Specialist

Job Posting Date(s)

Start Date

04/07/2025

Description

The Operations Support Specialist has primary responsibility and accountability for training of all office staff and disciplines at acquisition sites on the electronic software system, maintaining accurate patient records for billing purposes, supply inventory, the site’s HIPAA compliance, and other related clerical duties. This position requires100% travel as it will be supporting our branches in 10 Midwest states.

Essential Job Functions/Responsibilities

• Oversight of office set up including supply room, required Labor, Safety, Regulatory, QAPI and HR Postings.
• Has the responsibility implementing St Croix Hospice Emergency Preparedness Plan.
• Has the responsibility implementing St Croix Hospice survey Ready Binder.
• Implements Governing Body directives and organizational policies and procedures.
• Training of site HIM and other office staff on the electronic software system, including scheduling and maintaining electronic records.
• Training of site staff on St Croix hospice processes and technology.
• Develops and promotes programs for continuing staff support, in-services and education.
• Ensures adequate staff education and development including orientation, in-service, continuing education and competency testing.
• Plans, develops, implements, administers and evaluates programs.
• Represents the organization's mission and vision to other groups, organizations and the general public in a professional manner.
• Special projects and other related duties as assigned by Director of Integration.
  
  

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

We offer amazing benefits including growth opportunities! We have career opportunities both locally and regionally and many of our leaders have grown from within the company and truly understand how vital each role is in creating quality care.

• The opportunity to work 1-1 with our patients, impacting their life and their families.
• Two medical plan choices
• Dental, vision and life insurance benefits
• Tuition reimbursement
• Customized Mental Health Support Program
• Employee Assistance Program
• Paid time off and paid holidays
• 401k Retirement Plan with up to 4% employer matching
• Flexible Spending Account (FSA)
• Company-paid Basic Life Insurance, AD&D, Short Term and Long-Term Disability
  
  

Qualifications

• High school graduate or equivalent.
• Two (2) years data entry experience. Previous billing and computer experience, preferably in hospice or similar operation.
• Previous health care related billing experience.
• Excellent observation, verbal and written communication skills, problem solving skills.
• Ability to multi-task on a daily basis and be flexible to manage priorities
• Must be a licensed driver with an automobile that is insured in accordance with state/or organization requirements and is in good working order.
• Ability/willingness to travel to new work locations/sites.
  
  

Skills Required

• Accurate data entry
• Experience with various computer software such as MS Office
• Strong verbal and written communication skills
• Ability to interact effectively as a team member.
  
  

The starting salary range for this role is $57,000-$63,000 annual base salary. An employee’s actual annual salary will be based on but not limited to: geographic location, relevant education, applicable certifications, depth of experience, and special skillsets. The total compensation package for this position may also include the opportunity to participate in employee benefits including our medical/dental/vision/pet insurance, disability and life insurance, paid time off, and 401(k) retirement plans, subject to applicable plan terms, and/or eligibility for other compensation.