What are the responsibilities and job description for the Receptionist Floater position at St Johns Community Health?
The Receptionist Floater (Medical/Dental/Mental Health) receives and registers patients; makes/cancels appointments; provides referrals to other departments or services; helps walk-in patients obtain appropriate appointments or services; facilitates patient flow; assists patients in completing required documents; retrieves and files medical charts. Must be able to travel to different clinic locations as requested by the Director of Operation or Clinic Manager. Will provide service to; Medical, Dental, and Mental Health.
Benefits:
- Free Medical, Dental & Vision
- 13 Paid Holidays PTO
- 403 (B) retirement match
- Life Insurance, EAP
- Tuition Reimbursement
- SEIU Union
- Flexible Spending Account
- Continued workforce development & training
- Succession plans & growth within
QUALIFICATIONS
Education:
- High School or GED
Experience: (Required)
- Travel to different clinic locations
- Bilingual
- Proficient Microsoft Office
- EHR- Electronic Health Record (Preferred)
- PMS- Practice Management System (Preferred)
- Good organizational skills
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Schedule may vary, must be able to travel clinic to clinic as requested by the Director of Clinic Operation or Clinic Manager.
- Meets and greets patients; announces, directs, and/or escorts to the appropriate area.
- Answers, screens, and directs calls on a multi-line phone system; takes detailed messages and/or forwards telephone calls to appropriate practitioner, voice mail, or pager.
- Must be able to cope in a “fast-paced” environment.
- Organizes and maintains file system; files correspondence and other records.
- Orders and maintains supplies, arranges for equipment maintenance, and keeps reception area organized.
- Input patient information and demographics into the computer system.
- Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Ability to effectively communicate with people at all levels and from various backgrounds.
- Understand and respond to a diverse population.
- Perform some repetitive motion activities.
- Pull Medical/Dental/Mental Health charts.
- Process Patient Registration.
- Maintain patient flow and reduce waiting time as much as possible.
- May schedule appointments for patients and specialty care.
- May perform receptionist and/or routine clerical duties such as filling out forms, answering telephones, or filing.
- Collect co-payments and/or fees and donations.
- Handles other duties as requested by the Clinical Manager.
- Handles billing for Medical/Dental/Mental.
- Electronic Health Record (EHR) inputting prescriptions and patient charts.
- Practice Management System (PMS) Registration, Scheduling and Billing.
St. John’s Community Health is an Equal Employment opportunity employer
