What are the responsibilities and job description for the Surgery Scheduler CSC I OR position at ST JOHNS HEALTH?
Job Details
Description
The Surgery Scheduler/Customer Service Coordinator will have the vision and understanding of the Goals for
Surgical Services. Works under the direct supervision of the Director of Surgical Services and RN Clinical Operations
Coordinator. Supports the Charge Nurse with daily operations. Accurately schedules procedures and surgeries. Uses
the appropriate protocol for scheduling using physician/patient needs and the available resources. Acts as the key
point of contact for the physician offices. The individual in this role will proficiently and consistently demonstrate all
required functions and expectations of Surgical Services.
Communication/Customer Service
· Meets the needs of the customers by enhancing the communication to the Surgeon's offices and other departments
at St. John's Health through timely and professional correspondence and phone calls.
· Presents a confident and friendly demeanor when communicating or interacting with customers as well as with
colleagues.
· Protects and ensures the confidentiality of all patient information.
Scheduling
· Schedules patients in a timely and effective manner while maintaining a high level of attention to detail in all aspects
of the role.
· Able to field questions and direct issues to the appropriate person or department. Communicates effectively with
providers and other clinical staff.
· Coordinates with the schedules of Radiology, OPS, Pathology and any other relevant departments.
Administrative Duties
· Assists in routine clerical functions including ordering supplies, surgical equipment and instruments.
· Answers telephones in a professional, courteous manner. Screens calls, takes messages and provides information
as needed.
Minimum Education
Required: High School Diploma or GED equivalent.
Preferred:Associates or Bachelors Degree. Prior healthcare experience. Other relevant professional certifications.
Required: At least 1 year work experience at a healthcare facility. Knowledge of medical terminology. Previous clerical and/or
receptionist experience. Exceptional communication, interpersonal and customer service skills. Organizational and
phone skills.
Preferred: 2 to 5 years experience at a health care facility. Medical terminology certification.
FUNCTIONAL DEMANDS
Working Conditions
On-site busy hospital surgical unit. Stressful situations and interruptions. Must be on-site at the St. John's Health
campus or other facilities to fulfill the responsibilities of this role.
Physical Requirements
Much of the day is sitting, answering phones and computer use. Ability to lift 20 pounds. Intermittent standing and
walking throughout the day.
Direct Reports: None
Reports to: Clinical Manager RN Surgical Services
Internal & External Contacts: Surgeons, office staff and MAs. St. John's Health staff including registration. Surgical Services staff and physicians.
LEADERSHIP CAPABILITIES
Attention to Detail
• Completes tasks in a way that ensures there are no errors
• Methodically and patiently reviews work to identify any mistakes or discrepancies
• Creates and stores documentation in a way that is thorough and easy to access
Composure
• Avoids becoming defensive or irritated when times are tough
• Maintains balance when the unexpected happens
Initiative
• Doesn’t wait for others to tell him/her what to do; sees a problem or opportunity and immediately starts
moving to address it
• Finds his/her own motivation for completing work and accomplishing goals
Interpersonal Skills
• Relates well to all kinds of people, up, down and sideways, inside and outside the organization
• Builds appropriate rapport
• Uses diplomacy and tact
Organizing
• Can coordinate multiple activities and resources at once to accomplish a goal
• Arranges information and files in a useful manner
Time Management
• Uses his/her time effectively and efficiently
• Concentrates his/her efforts on the more important priorities
• Gets more done in less time than others
Qualifications
Salary : $22 - $27
