Call Center Representative - Part Time

Employment Type

Part time

Shift

Rotating Shift

Description

Part Time - Schedule below is for a 2 week pay period

Sundays (week 1 & 2) 10:30apm - 7pm

Monday (week1) 3pm-7pm

Thursdays (week 1) 6am-2:30pm & (week 2)3pm - 7pm

Saturday (week 2) 6am - 2:30pm

POSITION PURPOSE

• Under the supervision of the Nutritional Services Patient Services Coordinator. Facilitates patients’ food requests using the computer system. Processes paperwork for area per established procedures.
  
  

Essential Functions

• Remains professional and follows through with patient, nurse, RD or Coordinator for all phone calls as needed
• Reviews patient listing, checks special services, diet orders, LDA’s and preferences; makes adjustments to patients’ files as needed
• Generates meal tallies and maintenance reports as needed
• Processes Epic printouts; follows through on all tray requests, supplemental orders, allergies and diet changes and makes appropriate adjustments to patients’ files
• Enters the tube feeding order from Epic into Hospitality Suite accurately, sends correct products with labels attached appropriately
• MINIMUM QUALIFICATIONS
• High school diploma or equivalent preferred
• Excellent written and interpersonal skills
• Word processing skills
• PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
• Sedentary work, repetitive motion of hands, fingers and wrist
  
  

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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