What are the responsibilities and job description for the Collections Agent – Debt Collections - Collector position at St. Mary's Bank?
St. Mary's Bank is looking to fill a full-time Collections Agent - Debt Collection position
While demonstrating Organizational Excellence, this position will be responsible for the following outcomes:
Standards of Performance and Goals:
- Maintain consumer and residential delinquency rates at or below threshold levels established by the Credit Union by effectively and proactively communicating (incoming calls, texts, emails, and letters) with members in need of assistance and processing consumer loan extension and re-amortization requests.
- Responsible for resolving all incoming Synapsys events and return payment notifications in a timely and accurate manner as well as all mailed in payments. Maintain FDCPA requirements of member outreach by processing certified and USPS outgoing mail.
- Process all incoming Letter of Guarantee Requests on totaled vehicles and make contact and/or send a letter to the member advising them of next steps for insurance and GAP claims to ensure maximum recovery on deficiency balances.
- Effectively completes a variety of assigned special projects within required deadlines and provides effective support and back-up in the queues during staff absences as requested by the Loan Resolution Supervisors.
Qualifications:
- High School diploma or equivalency required. At least three years of experience in Financial Services organization.
- Knowledge and understanding of Fair Debt Collection Practices Act and Fair Credit Reporting Act.
- Ability to maintain strict confidentiality and adhere to regulatory compliance rules as they apply.
- Must be detail-oriented and organized with strong skills in written and verbal communications. Excellent interpersonal skills are a must.
- Must possess excellent written, verbal, and negotiation skills.
- Basic knowledge and understanding of office equipment such as copier/scanner, phone, personal computer, and internet applications.
- Advanced working knowledge of Microsoft Word, Excel, and Outlook.
- Ability to work with minimal or no supervision and under frequent deadlines with a high degree of accuracy.
