What are the responsibilities and job description for the Assistant Director for Technical Support position at St. Norbert College?
Responsibilities
- Evaluate and enhance business processes by identifying needs, gathering requirements, and leading the implementation, testing, and deployment of solutions.
- Support new and existing programs, applications, system integrations, business intelligence, and overall system maintenance and troubleshooting.
- Provide comprehensive financial aid counseling to students, families, and prospective students, covering state, federal, and institutional student aid programs.
- Manage and maintain Banner modules and the KnightLine portal, ensuring seamless functionality and timely updates.
This position requires a high level of technical expertise, with experience working with customer relationship management (CRM) systems, Banner, and SAP Business Objects reporting tool. The ideal candidate should also possess knowledge of report writing programs and concepts.
