What are the responsibilities and job description for the Technical Support Specialist I position at Staffingine LLC?
Position : - Technical Support Specialist I
Location : - Brecksville, OH
Job Description
Summary
- This position requires a technically trained and self-motivated individual who can quickly and successfully identify and resolve a high degree of technical and analytical problems through telephone diagnostics.
- Performs and directs high-level on-line and remote diagnostics (possibly with the assistance of an experienced technician within the department) required to maintain customer satisfaction.
- Interfaces with Technical Support leadership as required.
- Solicits information from other departments relative to Customer Support / Satisfaction.
- Responsible for the sale of consumable items and non-contract technical services.
- Analyse new and existing product trends affecting Customer Support / Satisfaction.
- Participates in procedural planning as required.
- Generates reports as required.
- Provides technical input and solutions relative to field service, training, sales and customer requirements.
- Prepares documentation to support diagnostic needs.
- Performs other miscellaneous duties as assigned.
Job Qualifications
