What are the responsibilities and job description for the Project Coordinator position at Standard Textile?
Standard Textile has been inspiring care, comfort, and change in our communities since 1940. While our business is creating innovative textiles, it’s our purpose that guides the solutions we offer and drives how we treat our customers, our associates, and the impact we make in our communities. We hold ourselves to a higher standard. A higher standard for why we exist, for how we create, and for what's next.
The Project Coordinator will support the consultant or the customer account directly. They are responsible for managing projects from beginning to end with minimal assistance. The Project Coordinator will work closely with internal and external teams to proactively manage customers' expectations and ensure project milestones are met.
Responsibilities Include:
- Receive and reply to all communications from assigned consultants or customers
- Manage open order reports on a weekly basis to ensure date management protocol is followed
- Works with installer, consultant or customer on a detailed level to ensure project is field verified and installed per specification and / or customer expectations
- Proactively provide consultants or customers with important order milestones including ship dates and backorders
- Maintain communication with internal departments to ensure all project related milestones are met
- Responsible for maintaining quoted profitability on assigned projects
- Responsible for accurate order entry of product based on field measures, quotes, designer specification and purchase order
KPIs
- Work the open order report weekly
- Acknowledge receipt to all emails within four hours (internal and external)
- Ensure all orders are entered and released for production to align with project timeline and customer request
- Ensure all orders are entered with accurate dates and monitor / update as necessary through order completion / invoicing
Qualifications Include:
Education
- Required: High School Diploma
- Preferred: 4-year degree
Experience
- Required: Customer Service Experience
- Preferred: 3 Years Relevant Experience
Skills
- Required: Strong organizational skills
- Preferred: JD Edwards / Oracle experience
Special Requirements
- Preferred: Microsoft Office skills
Why Work at Standard Textile:
- For the flexibility with a hybrid work schedule.
- For the continuous growth opportunities.
- For the total rewards including generous PTO bank, paid parental leave, a robust wellness program & much more!
Why join our team:
- You Love Helping People Thrive!
- You Have Great Ideas.
- You Are Passionate About Your Future.
PM21
Proudly, Standard Textile has earned a title of US Best Managed Company for the fourth year running, an honor awarded by Deloitte Private and The Wall Street Journal, celebrating the exceptional achievements of American private companies and their management teams.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join us!
