What are the responsibilities and job description for the Operations Support Manager position at Stanley Steemer?
Stanley Steemer is the industry leader in clean! Be part of an organization that develops their employees from within. We are hiring an Operations Support Manager who is driven and motivated to expand their career with our organization.
The Operations Support Manager will be onsite at our corporate headquarters, located in Dublin OH, and will support day-to-day branch operations in administrative aspect to help the Branch Manager be more focused on customers and technicians. The Office Manager will provide an enhanced experience for customers by ensuring timely resolution of customer complaints.
Responsibilities :
- Monitor accounts receivable and conduct collection activity
- Possess working knowledge of PowerMagic to run reports and audit reports for compliance
- Completes AR write-off paperwork
- Repeatedly check complaint system and resolve customer complaints / damages calls or prepare information for appropriate follow-up action by management. Decrease response time for the customer
- Work with Branch Manager to address claims
- Audit crew meeting logs, crew visits-review status, incident report, asset listings
- Other tasks as assigned
Requirements :
Why Stanley Steemer?
Stanley Steemer hires the highest quality individuals to serve our customers. Must be 19 years of age. Drug screening (minus THC / cannabis) and criminal background check will be performed on all new hires. Stanley Steemer is an Equal Opportunity Employer.
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