What are the responsibilities and job description for the Customer Service Representative / Teller (Full Time) position at Star Bank?
Job Description
Position: Customer Service Representative Status: Full-Time; Non-Exempt, Hourly
Location: Star Bank, Maple Lake office Reports To: Customer Service Supervisor
Star Bank is looking for an experienced Human Resources professional to join our leadership team! As a family-owned community bank that proudly serves 11 great Minnesota communities, our mission is to anticipate and meet the financial needs of our customers across the state of Minnesota by providing caring and personalized financial services that are consistent with our core values. We hold those same values for our employees and are committed to their long-term success and personal development.Under the direction of the Branch Manager, the Customer Service Representative will conduct teller transactions and offer exemplary customer service in-person, via phone or e-mail.
Essential Duties and Responsibilities:
- Conduct basic customer service transactions and answer questions about Star Bank accounts.
- Greet customers and guests in a professional, friendly, and hospitable manner.
- Perform clerical tasks including word processing, filing, answering telephones and operating office equipment.
- Build customer relationships with the bank by cross-selling bank products.
- Maintain daily drawer limits and balance daily.
- Navigate through various financial/banking software to accurately process transactions.
- Assist customers with digital banking questions and unlock or reset online accounts.
- Provide timely and accurate information to customers about their finances or pending transactions.
- Process and balance coin through the coin machine; bag coins for shipment.
- Process customer orders/changes according to established department policies and procedures.
- Provide timely feedback to leadership regarding service failures or customer concerns.
- Strive to meet and exceed customer's service expectations in every interaction.
- Provide administrative support, project assistance, and research.
- Promote the bank culture, mission and vision statements by maintaining positive working relationships with bank staff, customers, and guests.
- Attend and participate in ongoing trainings to stay up to date with banking trends.
- May be required to assist in surrounding regional offices of Star Bank during staffing shortages.
- Punctual and regular attendance is an essential requirement of this position. Employees are expected to report to work as scheduled, on time and prepared to start working. Employees also are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours are disruptive and must be avoided.
- Other duties as assigned.
Knowledge, Skills, and Abilities:
- Proficiency with money handling, Microsoft Word, Excel, Outlook, Windows and internet.
- Ability to operate a 10-key calculator, and other office equipment.
- Perform duties in compliance with policy, procedure, and process.
- Self-motivation, and attention to details.
- Ability to communicate (verbally and in writing).
- Ability to maintain discretion and confidentiality.
- High level of accuracy and timeliness.
- Ability to deliver a high level of responsiveness to internal customers with strong customer orientation.
- Ability to multi-task and organize priorities.
- Attention to detail.
- A basic understanding of financial terms is required.
- Strong aptitude for problem solving.
- Maintain knowledge of the Star Bank Employee Handbook, bank policies and procedures, and banking regulations.
- Must be able to navigate through banks website and mobile app.
- Ability to present and sell bank products.
- Ability to read and interpret documentation such as operating and procedure manuals.
- Ability to work with minimal supervision.
- Customer service orientation essential.
Qualifications/Education:
High School Diploma or GED; experience in a financial institution with a broad knowledge of retail operations is preferred, but not required.
Working Conditions:
- Well-lit, temperature-controlled indoor office setting with adequate ventilation and moderate noise level, only occasionally requiring exposure to outdoor weather conditions.
- Primarily sedentary physical activity performing non-strenuous daily activities of an administrative nature often requiring sitting, talking, and listening.
- Manual dexterity sufficient to work with the fingers.
- May occasionally be required to lift and/or carry over 10 pounds.
Benefits:
Star Bank offers a comprehensive benefits package including, health, dental, and vision insurance, company paid life, AD&D, LTD, and travel accident insurance, employee assistance program (EAP), competitive 401(k) retirement savings plan, eleven paid holidays annually, paid time off (PTO), birthday off, and volunteer time off.
Notes:
- This position description in no way states or implies that these are the only tasks to be performed by the person occupying this position. The incumbent will be required to follow any other instructions and to perform any other position-related duties.
- Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform in this position successfully, the incumbent will possess the abilities and aptitudes to perform each task proficiently.
- Ability means to possess and apply both knowledge and skills.
- This position description has excluded the marginal or peripheral functions that are incidental to the performance of primary functions. All requirements are essential to the function of the position.
- This position description describes the minimum selection requirements to qualify for the position. However, promotion and other employment decisions are also based on Bank needs, being in good standing, fully-competent performance, and other nondiscriminatory issues.
- All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
- This position description does not create an employment contract, implied or otherwise, other than an at will employment relationship.
- Punctual and regular attendance are a requirement of this position.
- Star Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to: race, color, religion, sex, national origin, age, pregnancy (including childbirth, lactation and related medical conditions), mental or physical disability, and veteran status or any other classifications protected by federal, state, or local law.
