220075853 Partner Resources Manager (Labor Relations) - Northeast

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Now Brewing – Partner Resources Manager (Labor Relations) - Northeast! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and its rich tradition, but that also brought a feeling of connection. We are known for developing and supporting partners who share this passion and are guided by their service to others.

We are looking for a manager, partner resources, labor relations , who will be part of a dedicated cross-functional team to provide labor relations support to partners and our leaders throughout retail, manufacturing, and distribution. This role will provide expertise and decision-making support to local leaders and support teams in daily operations, campaigns, and at the bargaining table. They will also support contract implementation and interpretation, and all labor relations' processes to proactively uplift the partner experience across the organization by leading with dignity and respect for our partners, generating insights, leveraging analytics & data to generate insights, and acting as an advocate for all partners.

This is an incredible opportunity for a partner to work cross-functionally across the organization and directly with the local retail leadership team, driving labor relations strategy to uplift the partner experience while proactively supporting leadership in achieving excellence.

We are looking for someone who demonstrates Starbucks Mission & Values and has a track record of achieving excellence through delivering on priorities, problem-solving, building capability and leadership, and developing high performing teams.

• Knowledgeable of labor laws and labor relations processes including, collective bargaining, grievance processes, contract administration and labor management relationships.
• Provides perspective and labor relations expertise on applicable operational and PRO policies and processes to best support the Retail Operating Model (consideration of the Partner, Customer and Business impact).
• Leverages market experiences, data and insights to develop strategies and tactics in partnership with leadership, legal teams and PRO to uplift the partner experience while reducing labor and operational risk.
• Maintains composure through challenging experiences and demonstrates integrity and discretion at all times, including at the bargaining table and in work disruptions.
• Collaborates with cross-functional teams and leaders to remain current on all tools, resources, policies, procedures, laws and precedent, and standards to achieve operational excellence.
• Demonstrates professional facilitation skills by delivering labor relations training to build leadership confidence and capability.
  

We’d love to hear from people with:

• Ability to collaborate – quickly establish trust with cross-functional partners to effectively build and maintain long-term relationships.
• Strong communication – able to communicate clearly and concisely, both verbal and written; able to articulate, interpret and respond to nonverbal communication.
• Ability to influence – able to articulate perspective and influence through negotiation and effective verbal and written communication skills to peers and leaders.
• Strong resilience – demonstrates confidence, composure, and professionalism despite challenging negotiations; able to persevere and quickly overcome adversity.
• Strong emotional intelligence – demonstrates the ability to understand their own emotions and the emotions of others; able to respond to emotions appropriately during negotiations.
• Ability to navigate technology - advanced knowledge of Microsoft Office applications (Word, Excel, Teams, PowerPoint) and virtual tools.
• Knowledge of labor relations - understanding of or an ability to learn the labor and human resources related laws and regulations including but not limited to the National Labor Relations Act (NLRA), Title VII, ADA, ADAAA, ADEA, FMLA & state/local laws and ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA , veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.