Supervisor of Housing Operations

Job Title: Supervisor of Housing Operations

FLSA Status: Salary Exempt

Full Time: M-F 8:00 AM- 4:30 PM

Included Benefits

• OPERS Pension Plan
• Excellent Medical, Dental, and Vision
• 13 Annual Paid Holidays
• 2 Weeks Paid Vacation
• Accrued Sick Time (accrual begins on your first day of employment)
  
  

General Purpose

The primary purpose of this position is to assist the Stark Metropolitan Housing Authority with the operation of the Housing Operations Department. This position assists the Director of Housing Operations in overseeing the management activities, operations, and performance of properties owned and/or operated by the authority. Responsible for maintaining and monitoring the fiscal and occupancy of properties. This position also assists in monitoring the operating practices and procedures and recommends changes to promote efficiency.

Essential Duties And Responsibilities

• Monitoring collections, collection loss, vacant unit turnaround times, vacancy reports, court filings, etc. through computer-generated and manual reporting systems, conversations, and meetings.
• Reviewing and taking appropriate action on resident transfer requests.
• Assist and manage the operating budget.
• Ensure that resident lease terminations and grievance hearings are properly processed.
• Assists the Director of Housing Operations with residents, resident organizations, and external agencies in receiving input regarding the operation of housing programs, assessing needs, and addressing concerns.
• Conducting informal hearings as needed and making appropriate recommendations per the Authority’s policies and procedures.
• Respond to and follow up on emergencies to ensure proper handling.
• Interviews and making recommendations as needed.
• Interpret, develop, and apply authority personnel policies, departmental policies, and other relevant policies and procedures.
• Monitoring the performance of staff through regular inspections of properties and formal and informal reports.
• Review time and leave reports for assigned staff and approve leave requests.
• Conducting and/or coordinating training programs for new employees and periodic training for other employees in areas such as budget, lease implementation, maintenance, fair housing, landlord-tenant law, etc.
• Conducting periodic staff meetings.
• Maintains ongoing quality control and auditing program, including conducting file reviews, to ensure compliance with procedures, policies, guidelines, and regulations, develops and executes training on topics related to quality control findings.
• Assist the Director of Housing Operations with:
• Monitors and tracks performance of intake and recertification departments, work order completion, unit turnaround, occupancy, and submission of 50058s to PIC.
• Performs analysis of PIC-related reports to ensure compliance with 50058 reporting requirements and EIV error resolution. Research complex PIC errors to determine the appropriate action to resolve and correct errors, including providing pertinent training to staff as it relates to PIC/EIV.
• Acts as a resource for problem-solving PIC errors. Acts as a liaison between HA staff and HUD PIC/EIV coaches for troubleshooting issues as needed.
• Other duties as assigned.
  
  

Education, Experience, And Certifications

• Bachelor’s degree in management, business administration, social science, or related field.
• Minimum of Five (5) years of experience in property management supervision.
• An equivalent combination of education, experience, and training, which provides the required knowledge, skills, and abilities to perform the essential duties of the job.
• Public Housing Manager Certification is required or must be obtained within 12 months of the hire date.
• Certified Property Manager (preferred)
• Public Housing Rent Calculation certification required or must be obtained within 12 months of the hire.
  
  

Qualifications/Skills

• Knowledge of the United States Department of Housing and Urban Development’s regulations and property/housing management as well as general landlord/tenant and fair housing laws.
• Knowledge of general maintenance and preventative maintenance
• Ability to analyze property needs and implement the appropriate policies and procedures.
• Experience in accounting with an understanding of accounts payables, receivables, financial variances, and prior budgeting experience.
• Demonstrates effective communication and presentation skills.
• Excellent time management and multi-tasking skills to meet all required deadlines.
• Excellent customer service skills with effective decision-making abilities.
• Strong organizational skills.
• Strong MS Office skills (Word, Excel, PowerPoint, Outlook)
• Property Management software experience.
• Reliable transportation and a valid driver's license are required.
  
  

Behavioral Competencies

• Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.
• Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes working colleagues as customers.
• Effective Communication: Ensures important information is passed on to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys an understanding of, the comments and questions of others; listens effectively.
• Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's work; does a fair share of work.
• Leadership: Provides direction by clearly and effectively setting a course of action for department and subordinates; manages performance by providing regular feedback and reinforcement to subordinates.
  
  

Physical Requirements

• The position requires moderate physical exertion. This position requires sitting, standing, bending, stooping, climbing, crouching, reaching, pushing/pulling up to 50 lbs., and lifting to 25 lbs.
  
  

Working Conditions

• Working indoors and outdoors. Potential exposure to hazardous conditions at times. Working in moderate to severe temperature or weather conditions. The environment may produce loud noise at times.