What are the responsibilities and job description for the FOH Operations Manager position at Stars and Strikes?
Front of House Manager
Stars and Strikes Family Entertainment Center is seeking an experienced Front-of-House (FOH) Manager who is ready to be part of a high volume, fast-paced restaurant in a growing company.
As the FOH Manager, you will be responsible for the restaurant, bar, and lane service, ensuring that we exceed our guest's expectations while ensuring smooth center operations. The ideal candidate is an outgoing, energetic individual with a passion for guest service and a deep knowledge of restaurant operations.
Why Join Our Team?
- We are a family-owned business and consider our team members part of our family
- We equip team members to achieve their career dreams at Stars and Strikes and provide training to do so
- With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company
- We encourage team members to have fun while they work
- We provide opportunities for all team members to give back to the community
- We are a community who live out our core values:
- Respect at All Times, Listen to Others, Exceptional Guest Service, Sharing in Success, Dedicated to Fun, Cleanliness Focused, and We Give Back
What We’re Looking For:
- 1-2 years of management experience
- Experience in Hospitality and/or Food & Beverage is a plus
- Must able to work weekends and holidays
Core Competencies:
- People Leader: Team Player, Navigate Chaos, Motivate Others, Handle Conflict, Thrive in Ambiguity, Cultivate Excellent Guest Experiences
- Operations Expert: Problem-Solver, Cleanliness Focused, Takes the Initiative, Floor Management Experience, Budget Proficiency, Passion for Hospitality
Key Responsibilities:
- Identify & Resolve Issues Impacting Guest Experience
- Cleaning of Location
- Kiosk Execution
- Overall Floor Management (restaurant, bar and lane service)
Additional Duties:
- Act as Manager on Duty when Needed
- Report Product/ Service Issues
- Weekly Forecast of Sales and Labor
- Timecard Review
- Quality of Inventories
- Delivery Check-ins
- Assist with Monthly P&L Review
Perks We Offer:
- Health & 401k Benefits
- Bonuses
- Paid-Time Off
- Daily Pay
- Free Bowling, Laser Tag & Gameplay!
Be sure to follow us on Facebook, Instagram, Twitter, and LinkedIn to be informed of the dates for our upcoming hiring events. Stars and Strikes is an Equal Opportunity Employer.
