Customer Service Manager

About StarTek

StarTek Lighting America designs, engineers, and manufactures top quality LED lighting solutions in Libertyville, IL for commercial, industrial, institutional, and recreational applications. StarTek focuses on engineering smart, higher performance fixtures with sleek, fashionable designs.

Role and Responsibilities

StarTek Lighting America is looking for a primary point of contact to provide incoming customer service support. The candidate should be an excellent communicator that provides timely and accurate responses to quote and order requests. The customer should be detail orientated and proficient with the Microsoft suite.

Essential Functions

Duties and Responsibilities include, but are not limited to:

· Process incoming quotes and orders.

· Act as a primary point of contact for customers and ensure requests are fulfilled.

· Quote new projects and provide basic technical support to customers in need of pricing assistance.

· Answer and directing phone calls in a timely manner.

· Write and distribute email, correspondence memos, letters, faxes, and forms.

· Assist in the preparation of regularly scheduled reports.

· Maintain contact lists for internal and external use.

· Assist with the completion and distribution of proposals, presentations, service reports and other internal and external correspondence.

· Create and maintain CSR development goals and yearly targets.

· Implement process improvement, policy changes and customer service training to the CSR team.

· Deliver coaching, feedback, and employee development to enhance departmental effectiveness.

· Adhere to company policies and procedures with respect to conduct and department operations.

Qualifications and Education Requirements

· Ability to manage multiple time-sensitive situations.

· Proficient with Microsoft Office. Must be a proficient user of Excel.

· Good oral and written communication skills.

Equipment Use

· Computer

· Copier

· Scanner

Job Type: Full-time

Pay: Starting at $70,000 annually

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Libertyville, IL 60048 (Required)

Ability to Relocate:

• Libertyville, IL 60048: Relocate before starting work (Preferred)

Work Location: In person

Salary : $65,000 - $70,000