What are the responsibilities and job description for the IT Administrator position at Stash Ventures?

At Stash Ventures we arent just your run-of-the-mill cannabis company Our mission is to grow a successful vertically integrated cannabis company in the Midwest region with a vision to become one of the most knowledgeable and capable Midwest cannabis companies seeking to dominate the relatively new and hungry market. Through all our companies : High Minded, Timber Cannabis Co., and Cloud Cannabis Co., we strive to offer not only the opportunity to grow and learn, but to develop and become the best you that there is! At Stash Ventures, we live true to our core values to not only better ourselves, but better the communities we live in and do business in.

We Connect, Care, Be Authentic, Inspire, and Drive the Business.
We are easy to do Business with and focus on Adaptability, Diversity, Inclusivity.
Our focus is on Education, Diversity, and Inclusion Both Employee and Customer.
We are in love with our customers and their needs.
We offer consistent, reliable, efficient, honest, and high-standard work and products.
We strive to give back to the communities where we live and work.

Position Summary :

Reporting to the IT Manager, the IT Administrator handles the upkeep, configuration, and reliable operation of computer systems, particularly multi-user computers such as servers. They ensure the internal IT structure of the company remains robust and efficient, handling tasks such as software upgrades, user training, troubleshooting, and network management. The IT Administrator will also impolement and oversee security measures to protect data and manage access controls. This role will provide technical support to employees, resolving any IT-related issues quickly and efficiently. This position requires an individual who must remain abreast of new technology trends and be able to work with a variety of technologies and systems.

This position will primarily be remote, however, to meet the needs of the business we will only be considering candidates in the Central Michigan area, Greater Lansing area, or Greater Detroit area at this time.

Essential Functions and Responsibilities :

The essential functions include, but are not limited to the following :

Procuring, maintaining, and administering computers and office equipment.

Serving as administrator for various corporate software systems.

Deploying and enforcing security policies and procedures.

Providing support and resolving IT-related issues for colleagues.

Manage company IT resources efficiently.

Assisting with onboarding of new colleagues.

Suggesting and implementing improvements in procedures and equipment.

Maintaining knowledge of IT support, help desk procedures, products, and services.

Managing an issues tracking system and reporting on issue resolution SLAs.

Travel up to 25% to assist with store and facility IT needs.

Knowledge, Experience, and Education :

Relevant degree or certifications in IT administration, with basic networking knowledge.

Knowledge of help desk software and remote control tools.

Working knowledge of Apple MacOS administration and basic networking.

POS troubleshooting including receipt and label printers.

Ability to work independently and maintain customer satisfaction.

Excellent troubleshooting skills.

Excellent communication skills.

Strong organizational skills.

Excellent time management skills.

Must be at least 21 years of age.

Must be able to pass a background check.

Preferred, but not required, knowledge of Azure or Intune.

Preferred, but not required, experience as a service desk agent or IT administrator, and understanding of the SaaS or technology industry.

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