Manager Information Technology Services 1 SG-27 Item #07108

The duties that the incumbent of the vacancy will be expected to perform. Duties Description This position is on the Windows Server Services team, in the bureau of Hardware Platforms.• Lead the Windows Server Services (WSS) team by working closely with all hardware platforms teams and responding to customer requests, with focuses on Windows and VMware services for both on premises and in the cloud. • Provide oversight for securing the Windows environments via patching and regular upgrades. • Periodically review disaster recovery plans and capabilities and ensure compliance with service level agreements and/or enterprise disaster recovery goals. • Respond to internal and external audit requests and develop plans to mitigate audit findings.• Act as a primary liaison to both the Chief Information Office (CIO) and the Office of the State Comptroller (OSC) customers and ensure requirements are understood, expectations are established, and deadlines are met.• Plan and allocate personnel and non-personnel assets and resources to accomplish productivity and quality goals including, but not limited to, managing the schedule for implementation, identifying risks and mitigation strategies, and providing clear and effective communication to all stakeholders.• Establish and maintain relevant controls and feedback systems to monitor the operation of the team.• Monitor and report on work assigned to the team and its members, including any project activities.• Plan, evaluate, maintain, and improve systems, procedures, and policies that enable and encourage optimum performance. • Create new and ensure adherence to existing internal controls, standards, guidelines, policies, and procedures. • Collaborate and actively participate with other CIO teams on problem resolution.• Develop annual staffing/succession plans and foster growth opportunities in the CIO organization.• Review the CIO budget to ensure funding is accounted for and available for current and future initiatives.• Identify risks and propose potential remediation solutions to CIO management and key stakeholders as appropriate. • Provide oversight of all related team contracts, assets, procurements, product lifecycles, and maintenance renewals/agreements. • Provide oversight and direction to the team in accordance with the organization's policies and procedures.• Mentor supervisors’ utilization of evaluations and discussions to maintain organization alignment and prepare staff for advancement opportunities and business continuity.• Assign work to supervisors, monitor project progress, review major initiatives, and make recommendations. • Work with supervisors and other technical leaders to manage the team workplan and set priorities for projects undertaken by the team. • Develop an employee-oriented culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.• Provide guidance and empower employees to take responsibility for their jobs and goals. Delegate responsibility, tasks and issue resolution and expect accountability and regular feedback.• Oversee employee lifecycle tasks such as interviewing, hiring, performance evaluations, training/ performance plans and mentoring.• Address insufficient employee performance through counseling and seek disciplinary actions where appropriate.• Maintain employee work schedules including assignments, staff scheduling, skills development, cross training, telecommuting, and overtime to ensure adequate coverage to complete team assignments.• Communicate organization and team information through team meetings, one-on-one meetings, and other appropriate communication channels. Of particular relevance is information conveyed from the CIO Leadership meetings.• Provide constructive, tactful, and objective feedback on issues, tasks, and observations.• Communicate regularly with other team managers, CIO management, and other impacted stakeholders.• Exercise discretion and confidentiality.• Employ active listening and timely responses to customers, management, colleagues, and teams.

The minimum qualifications required for this vacancy. Minimum Qualifications You must be currently reachable on the appropriate eligible list for this title or eligible to transfer to this title under Section 52.6 of the Civil Service Law.Transfer Options: For 52.6 transfer to a(n) Manager of Information Technology Services 1 (SG-27), you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-25 or above. To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov) Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.

Additional comments regarding the vacancy. Additional Comments • Demonstrated experience in Lead teams – small: experience leading small teams (up to 49 staff) (More than 2 years to 5 years).• Demonstrated experience in Project Management (1 year to 2 years) including, but not limited to: o Project Scheduling: Create and manage change control process.o Project Time Management: Define activities, sequence activities, estimate task resources and duration and develop project schedule.o Procurement Management: Managing contracts, procurements, and vendors, including development of IFB and RFP and evaluation of proposals.o MS Project.• Demonstrated experience in Technical Writing (More than 2 years to 5 years) including, but not limited to: o Evaluation of written materials and specifications.o Evaluation of proposals and statements of work.o Standards and procedures, Service Level Agreements (SLAs), User Guides.o Statements of Work development.• Demonstrated experience with Enterprise Windows Server OS environments. • Demonstrated experience with VMware Enterprise. • Demonstrated experience with Windows Active Directory and related services. • Demonstrated experience with Windows Azure or related cloud environments. • Demonstrated experience with infrastructure and operations planning.• Demonstrated experience with complex hardware infrastructure.• Demonstrated experience with recruitment and procurement activities. • Demonstrated experience proactively addressing personnel issues and/or disciplinary actions.• Demonstrated experience in emotional intelligence. • Demonstrated experience in both written and verbal communication of information to stakeholders at all levels of the organization.• Demonstrated organizational management skills performed in a team-oriented workplace.• Outstanding interpersonal relationship building, employee coaching, and development skills. Telecommuting: The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may telecommute up to 5 days per pay period but may be approved to telecommute less.Reasonable Accommodation: The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.Equal Opportunity Employment: The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.

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