What are the responsibilities and job description for the INFORMATION TECHNOLOGY SPECIALIST I position at State Controller's Office?
The incumbent will act as the subject matter expert for a variety of tools and applications in support of the organization's information technology operations, including all associated hardware/software components used at the SCO. The incumbent both independently and cooperatively plans, designs, builds, configures, tests, implements, operates and maintains the organization's information technology operations.
Due to the dynamic nature of SCO information systems priorities and responsibilities, assignments may change frequently.
Duties and Responsibilities:
- Act as a member of the SSD Team in supporting ISO, EO, ADM and Fi$Cal and serve as a lead within the team to support PPSD/CSPS staff, assigning tickets, coordinating and serving as the primary support expert for the BMC Service Manager application Helix/Remedy.
- Provide technical support of SCO's current and future Microsoft Windows operating systems for desktop and laptop computers. Installing and configuring Microsoft Bitlocker encryption software.
- Plan, build, configure, test, implement operate and maintain desktop images using Windows Deployment Tools and Windows Deployment Server.
- Utilize VBScript to build, configure, test, implement and maintain SCO enterprise wide software applications.
- Plan, build, configure, test, implement, and maintain Group Policy Objects to configure desktops, laptops, and tablets to ensure a consistent, secure, experience across devices.
- Act as an expert in the installation, maintenance, troubleshooting, and implementation of complex computer systems and smartphones.
- Implement and maintain Information Technology Infrastructure Library (ITIL) framework. Specifically, the Information Technology Service Management (ITSM) best practices within the SSD.
- Through Active Directory, perform complex network administration tasks specific to access rights to network resources such as software, folders, and network printing.
- Coordinate, monitor, and ensure effective operations of the department's multiple hardware/software environments, developing and implementing effective solutions, processes, and training material to complex IT hardware/software related service requests.
- Serves as a backup for Microsoft Systems Center Configuration Manager (SCCM) utilizing remote control management of various Microsoft Systems. Creating IP address boundaries and boundary groups based on various VLAN configurations within the SCO network.
- Plan, build, test, implement, and maintain customized policies based on duties within the division, user and workstations including antimalware settings and custom client settings.
- Serve as an expert for System Center Endpoint Protection Antimalware and Antivirus administrator. Troubleshooting workstations when SCCM client or Simple Certificate Enrollment Protocol (SCEP) fails to install and resolves all issues utilizing Microsoft PowerShell command line scripting tool.
- Perform primary IT application support and ISD/EO/ADM Site Manager for the Microsoft SharePoint services, performing content and data updates when required and monitoring for version control and applying corrections and communications to customers where necessary.
- Build custom SharePoint reports utilizing Microsoft SQL Server Report Builder authoring tool.
- Meet with various levels of management, technical personnel, SCO business clients, and vendors regarding the most complex, critical and/or sensitive technical issues.
- Participate in the asset inventory and asset management for the ISD and Executive Office equipment as well as the SSD.
You will find additional information about the job in the Duty Statement.
Working Conditions
This position is located at The Emerald Tower on Capitol Mall, steps from Tower Bridge and is walking distance to the State Capitol. The building offers affordable monthly parking, employee gym access, an amenities center, and a beautiful mid-tower garden terrace. It is conveniently situated only blocks from Old Sacramento, numerous restaurants, a seasonal farmer’s market, and the Crocker Art Museum. Overlooking the Golden 1 Arena and Downtown Commons, the office is accessible from Sacramento Regional Transit’s light rail and bus systems, with convenient access to I-5, I-80, US 50 & US 99.
This position is eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the State Controller's Office policies.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- INFORMATION TECHNOLOGY SPECIALIST I
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
The Personnel and Payroll Services Division (PPSD) of the California State Controller’s Office is responsible for ensuring that more than 290,000 state employees are paid accurately and on time. This division manages complex payroll systems, processes employee benefits, and handles a wide range of personnel transactions. By joining this team, you’ll be at the forefront of delivering essential services that directly affect the livelihoods of state workers across California.
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Special Requirements
Take the required examination here: Information Technology Specialist I
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 2/21/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
Desirable Qualifications
- Experience building and installing PC Images with Windows Suite.
- Experience working in a Help Desk, Service Desk or Desktop Support capacity.
- Working knowledge and experience using Microsoft Deployment Toolkit (MDT).
- Experience performing complex network administration tasks in Active Directory.
Benefits
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Denise Middleton
(916) 323-6695
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Officer
(916) 324-2223
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
