What are the responsibilities and job description for the STAFF SERVICES MANAGER II (SUPERVISORY) position at State Controller's Office?
The incumbent will reinforce the strategic direction for OCM and ensure work is completed per the Project Approval Lifecycle (PAL) requirements, Project Management Plans, and Organization Change Management Plans. The incumbent will be accountable for the management of training and readiness for CSPS.
Duties Performed:
- Directly manage, coach, and develop SSMI Training and Readiness Managers.
- Provide leadership, supporting the oversight and coordination of the OCM workstreams including supervision, recruitment, internal training, staff retention/satisfaction, and staff development.
- Oversee the assigning and management of work assignments for the readiness team and the training team members.
- Recruit as necessary for SSMIs and support recruitment efforts for AGPAs who report to the SSMIs.
- Assist in establishment and management of the OCM strategic and tactical direction and assist in leading the people-focused efforts related to awareness, change readiness, stakeholder engagement, resistance management, coaching and training of the project team and external departments.
- Assist in promoting active executive sponsorship to increase organizational readiness and decrease resistance.
- Develop strategies to enhance stakeholder awareness and buy-in of project scope and changes to current state.
- Assist in leading and managing OCM work efforts and activities as defined in the various project plans and schedules.
- Assist in the development of OCM continuous improvement efforts.
- Assist in the management of OCM procurement activities, partnering with the selected OCM vendors to assist in the coordination of OCM activities.
- Assist in monitoring vendor deliverables and ensure the vendor work is meeting OCM’s expectations for quality.
- Develop and maintain relationships with key project team members and business partners needed to support critical OCM activities.
- Leverage communications support as necessary to ensure effective communications strategies for stakeholder groups are implemented.
- Represent the SCO/CSPS at various functional and technical focus groups or task forces comprised of departmental, control agency, and labor union representatives.
You will find additional information about the job in the Duty Statement.
Working Conditions
This position is located at The Emerald Tower on Capitol Mall, steps from Tower Bridge and is walking distance to the State Capitol. The building offers affordable monthly parking, employee gym access, an amenities center, and a beautiful mid-tower garden terrace. It is conveniently situated only blocks from Old Sacramento, numerous restaurants, a seasonal farmer’s market, and the Crocker Art Museum. Overlooking the Golden 1 Arena and Downtown Commons, the office is accessible from Sacramento Regional Transit’s light rail and bus systems, with convenient access to I-5, I-80, US 50 & US 99.
This position is eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the State Controller's Office policies.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- STAFF SERVICES MANAGER II (SUPERVISORY)
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
The Office of the State Controller (SCO) is the destination employer within the State of California. As California’s chief fiscal officer, the Controller’s Office ensures accountability and transparency of California’s financial practices while promoting fairness and opportunity for all. Here, you’ll work in a collaborative and supportive environment with diverse opportunities for professional growth and development. A career with the SCO offers meaningful work that directly impacts the state’s future.
The California State Payroll System (CSPS) Project at the State Controller's Office plays a vital role in modernizing the state's human resources and payroll infrastructure. This project leads the implementation of an innovative Human Capital Management system that will streamline services for 300,000 state employees. The team manages the development of essential functions including personnel administration, payroll processing, benefits management, and employee self-service capabilities. By joining CSPS, you'll be at the center of a historic transformation, contributing to solutions that will enhance government operations for decades to come.
Take the next step in your career with an organization that values innovation, integrity, and the well-being of its employees. Apply today and build a California where everyone thrives!
Visit our website to learn more about the State Controller’s Office.
How did you hear about us? Take our survey!
Special Requirements
A resume is required.
A Statement of Qualifications is required; please see ‘Required Application Package Documents’ for instructions.
Take the required examination here: Staff Services Manager II (Supervisory)
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 5/7/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications -
The Statement of Qualifications (SOQ) should be no longer than one page in length, using size 12 font, and respond to the prompt below in a narrative format:
- Describe how you would approach setting goals and expectations for your team, particularly on a large and dynamic project like CSPS, and how would you maintain team motivation, morale, and performance under such conditions.
Resumes and cover letters cannot be substituted for the SOQ. Applications submitted without the SOQ will not be considered for the position. SOQs submitted not in narrative format will automatically be excluded from the recruitment process.
Desirable Qualifications
- Ability to uphold PPSD values: Professionalism, Accountability, Customer Service, Collaboration, and Trust.
- Ability to communicate effectively while using tact and good judgment.
- Ability to work under pressure with changing priorities and/or deadlines.
- Strong customer services skills.
- Ability to work well with others at all levels.
- Excellent attendance and dependability.
- Exemplify emotional intelligence.
- Experience with change enablement.
- Training experience.
- Expert level knowledge of general training practices.
- Expert level knowledge of change readiness/enablement.
- Knowledge of personnel management principles, supervision, and training.
- Knowledge of the California Project Management Framework.
Benefits
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Jesse Rios
(916) 322-3682
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Officer
(916) 324-2223
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
