What are the responsibilities and job description for the Customer service position at State Farm?
Overview
We are not just offering a job but a meaningful career! Come join our passionate team!
As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry.
State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.
We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance.
Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture.
We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!
Visit our Careers page for more information on our benefits , locations and the process of joining the State Farm team!
Location Note : This is for an In-Office Essential position that requires associates to work in the corporate office in Bloomington, IL and live within 100 miles of the location.
Responsibilities
We are seeking detail oriented, customer service focused and very reliable individuals to join us as Life Customer Services Assistants.
Our team of Life Customer Service Assistants service existing policies which includes :
- data input
- completing policy change requests
- processing disbursements and premium payments
- assembling policies
Life Customer Service Assistants are responsible for working directly with State Farm Agents and addressing customer service inquiries by researching account histories and providing solution options.
Life Customer Service Assistants may be required to processes or possess and maintain a Series 6 license.
Qualifications
Our Life Customer Service Assistants demonstrate the following skills in their day to day work :
- Knows where to find answers and serves as a technical and procedural resource to assist in resolving policy and / or policyholder questions
- Maintains and updates policyholder records through attention to detail (e.g. Change of address, change in policy coverage, etc.)
- Handles multiple computer applications (i.e. Microsoft Office) while maintaining quality records in a fast-paced collaborative team environment
- Thrives on accountability to your team, your work and your schedule!
PDN-9c3a0402-6e5a-4e78-a55b-03f5c88d6f53
Last updated : 2024-06-09
Salary : $19 - $20
