What are the responsibilities and job description for the ACOM DWS UI INVESTIGATOR position at State of Arkansas?
Position Number: 22093616
County: Pulaski
Anticipated Starting Salary: $36,154.98
Reemployment
Position Summary
The UI Investigator is responsible for performing a variety of tasks that are standard or regular support duties within an assigned department or program. They will be responsible for setting up Employer Unemployment Tax accounts. This position will be responsible for calculating the rates for each upcoming tax year for Employers accounts. This position may also assist in other areas that may need assistance. This position is governed by Generally Accepted Accounting Principles, state and federal laws and agency/institution policy.
Education And Professional Work Experience
Minimum Qualifications
The formal education equivalent of a bachelor's degree in business administration, public administration, or a related field; plus, two years of experience in processing or adjudicating claims.
Preferred
Preferred Qualification
Proficiency in all Microsoft Office products is preferred, especially Microsoft Excel and Word. The candidate must effectively communicate orally and in writing . Organizational skills are required, with attention to detail. Must be proficient in basic accounting and billing.
Skills
Knowledge, Skills, and Abilities
Position Information
Class Code: X139C
Grade: GS06
FLSA Status: NON-EXEMPT
Salary Range: $36,155.00 - $57,668.00
Summary
The Department of Workforce Services (DWS) Unemployment Insurance (UI) Investigator is responsible for conducting investigations to prevent and identify improper payments of unemployment insurance benefits and reviews claims as a control measure. This position is governed by state and federal laws and agency/institution policy.
Functions
Conducts Investigations on randomly selected sample of unemployment insurance claims to determine accuracy of payments or denial of payments. Contacts claimants for fact-finding interviews, obtains claimant statements, and makes fraud/non-fraud determinations regarding earnings issues. Obtains payroll information from employers and compare with earnings reported by the claimant. Reviews and verifies case information for accuracy in following regulations, laws, policies and procedures. Reviews and verifies work search contacts reported by claimants, educational institutions, union memberships, and all aspects of eligibility for unemployment insurance benefits in sample. Writes separation and non-separation determinations, and prepares case summaries for distribution to appropriate personnel. Promotes public relations through contacts with employers, state and local officials, local offices, general public, court officials, and law enforcement. Participates in special projects. Performs industry surveys and special audits. Performs other duties as assigned.
Dimensions
None
Knowledge, Skills And Abilities
Knowledge of unemployment insurance laws, rules, and regulations. Knowledge of investigative techniques involved in unemployment insurance claims. Ability to analyze and investigate unemployment insurance claims according to agency policy and procedures, state laws, and regulations. Ability to interpret manuals, rules, and regulations. Ability to prepare and present oral and written information.
Minimum Qualifications
The formal education equivalent of a bachelor's degree in business administration, public administration, or a related field; plus two years of experience in processing or adjudicating claims. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Licenses
None
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
County: Pulaski
Anticipated Starting Salary: $36,154.98
Reemployment
Position Summary
The UI Investigator is responsible for performing a variety of tasks that are standard or regular support duties within an assigned department or program. They will be responsible for setting up Employer Unemployment Tax accounts. This position will be responsible for calculating the rates for each upcoming tax year for Employers accounts. This position may also assist in other areas that may need assistance. This position is governed by Generally Accepted Accounting Principles, state and federal laws and agency/institution policy.
Education And Professional Work Experience
Minimum Qualifications
The formal education equivalent of a bachelor's degree in business administration, public administration, or a related field; plus, two years of experience in processing or adjudicating claims.
Preferred
Preferred Qualification
Proficiency in all Microsoft Office products is preferred, especially Microsoft Excel and Word. The candidate must effectively communicate orally and in writing . Organizational skills are required, with attention to detail. Must be proficient in basic accounting and billing.
Skills
Knowledge, Skills, and Abilities
- Knowledge of research and analysis techniques and methods.
- Knowledge of work-related subject area.
- Knowledge of state and federal laws regulating specialized DWS program areas.
- Knowledge of Microsoft Office products.
- Ability to plan, organize, and oversee the work of subordinates.
- Ability to research and analyze related work program information.
- Ability to develop, recommend, interpret, and apply policies and procedures.
- Ability to interpret and apply federal and state laws and regulations.
- Provide assistance in resolving operational and administration issues; identify issues and conduct research to find alternative solutions; make and assist in the implementation of recommendations.
- Read, understand, follow, and comply with verbal and written instructions.
- Consistently and timely read and respond to electronic mail.
- Read, comprehend, and effectively apply federal, state, and agency policies, procedures, and administrative guidelines to facilitate processes.
- Collaborate with management staff and employees to share and receive updated information regarding new initiatives, issues, or to resolve problems.
- Collect and analyze data to compile reports as requested. Generate and complete weekly and monthly reports by specified or negotiated deadlines.
- Apply features of Excel to design\format spreadsheets and create accurate formulas.
- Research and verify information to provide technical assistance to the public, agency staff, and other entities as directed.
- Exercise responsible discretion to protect the integrity of all confidential agency, client, student, and employee information.
- Performs other duties as assigned.
Position Information
Class Code: X139C
Grade: GS06
FLSA Status: NON-EXEMPT
Salary Range: $36,155.00 - $57,668.00
Summary
The Department of Workforce Services (DWS) Unemployment Insurance (UI) Investigator is responsible for conducting investigations to prevent and identify improper payments of unemployment insurance benefits and reviews claims as a control measure. This position is governed by state and federal laws and agency/institution policy.
Functions
Conducts Investigations on randomly selected sample of unemployment insurance claims to determine accuracy of payments or denial of payments. Contacts claimants for fact-finding interviews, obtains claimant statements, and makes fraud/non-fraud determinations regarding earnings issues. Obtains payroll information from employers and compare with earnings reported by the claimant. Reviews and verifies case information for accuracy in following regulations, laws, policies and procedures. Reviews and verifies work search contacts reported by claimants, educational institutions, union memberships, and all aspects of eligibility for unemployment insurance benefits in sample. Writes separation and non-separation determinations, and prepares case summaries for distribution to appropriate personnel. Promotes public relations through contacts with employers, state and local officials, local offices, general public, court officials, and law enforcement. Participates in special projects. Performs industry surveys and special audits. Performs other duties as assigned.
Dimensions
None
Knowledge, Skills And Abilities
Knowledge of unemployment insurance laws, rules, and regulations. Knowledge of investigative techniques involved in unemployment insurance claims. Ability to analyze and investigate unemployment insurance claims according to agency policy and procedures, state laws, and regulations. Ability to interpret manuals, rules, and regulations. Ability to prepare and present oral and written information.
Minimum Qualifications
The formal education equivalent of a bachelor's degree in business administration, public administration, or a related field; plus two years of experience in processing or adjudicating claims. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Licenses
None
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
Salary : $36,155 - $57,668
