What are the responsibilities and job description for the ACOM DWS WORKFORCE SPECIALIST position at State of Arkansas?
Position Number: 22093575
County: White
Anticipated Starting Salary: $36,154.98
Employmnet Services
Position Summary
The Department of Workforce S e rvice’s (DWS) Workforce Specialist is responsible for career orientation
and planning, assessment, and enrollment o f clients seeking eligibility for DWS programs and related services. This position is governed by state and federal laws and agen . cy policy.
Education And Professional Work Experience
Minimum Qualifications
The formal education equivalent of a high school diploma or its equivalent; plus, two years of experience in customer service, program eligibility, claims adjudication, or a related field
Skills
Knowledge, Skills, and Abilities
Position Information
Class Code: G217C
Grade: GS06
FLSA Status: NON-EXEMPT
Salary Range: $36,155.00 - $57,668.00
Summary
Date: 07/01/2009 STATE OF ARKANSAS JOB DESCRIPTION SUMMARY The Department of Workforce Services (DWS) Workforce Specialist is responsible for career orientation and planning, assessment, and enrollment of clients seeking eligibility for DWS programs and related services. This position is governed by state and federal laws and agency/institution policy.
Functions
Interviews clients to determine eligibility for DWS programs and services by reviewing clients' forms, asking questions concerning clients' work history, and providing information on programs and services. Enrolls clients in DWS programs after reviewing clients' profile information and comparing profile to criteria for program eligibility to determine eligibility. Contacts employers/clients by telephone or correspondence to discuss job orders, potential job applicants, and issues concerning clients' eligibility for benefits or program services. Performs job placement activities by researching files and selecting position openings compatible with clients' employment profile, schedules interviews for clients, and informs clients of date, time, and location of interview. Administers aptitude and job skills assessments to job applicants by monitoring assessments, scoring and recording results and scheduling assessments. Accesses computer terminal to enter, check, and retrieve information concerning clients' information. Counsels clients by explaining program eligibility, program benefits, and employment opportunities. Completes forms, reports, and records associated with DWS programs. Performs related responsibilities as required or assigned.
Dimensions
None
Knowledge, Skills And Abilities
Knowledge of workforce development principles and practices. Knowledge of interviewing techniques. Knowledge of skills assessment techniques. Skill in operating computer equipment. Ability to gather information and determine eligibility for programs or services. Ability to communicate information orally and in writing. Ability to locate and research information.
Minimum Qualifications
The formal education equivalent of a high school diploma or it's equivalent; plus two years of experience in customer service, program eligibility, claims adjudication, or a related field.
Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Licenses
None
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
County: White
Anticipated Starting Salary: $36,154.98
Employmnet Services
Position Summary
The Department of Workforce S e rvice’s (DWS) Workforce Specialist is responsible for career orientation
and planning, assessment, and enrollment o f clients seeking eligibility for DWS programs and related services. This position is governed by state and federal laws and agen . cy policy.
Education And Professional Work Experience
Minimum Qualifications
The formal education equivalent of a high school diploma or its equivalent; plus, two years of experience in customer service, program eligibility, claims adjudication, or a related field
Skills
Knowledge, Skills, and Abilities
- Knowledge of local labor market trends and employer expectations.
- Knowledge of the program and services provided by Arkansas Division of Workforce Services.
- Knowledge of case management systems and Microsoft Office Suite.
- Ability to work with diverse populations, including long-term unemployed and people with barriers to employment.
- Ability to assist staff and customers with resolving issues with a customer service mindset, seeking a win-win outcome for all.
- Ability to interpret and app l y state l aws and regu l ations.
- Attend training activities offered by the Agency or Partner Programs to stay updated with changes/opportunities.
- Provide career guidance and counseling to groups and individuals, addressing employment barriers.
- Read, understand, follow, and comply with verbal and written instructions. All electronic and hardcopy correspondence must be error-free, and comply with grammar, syntax, spelling, punctuation, and capitalization rules.
- Develop, design and update training materials, including manuals, job aides, presentations, and assessment tools.
- Collect and conduct research on latest employment trends: such as resume preparations, interviewing skills, and employment searches.
- Establish and maintain a professional relationship with team members and partnered programs.
- Complete special projects as assigned.
Position Information
Class Code: G217C
Grade: GS06
FLSA Status: NON-EXEMPT
Salary Range: $36,155.00 - $57,668.00
Summary
Date: 07/01/2009 STATE OF ARKANSAS JOB DESCRIPTION SUMMARY The Department of Workforce Services (DWS) Workforce Specialist is responsible for career orientation and planning, assessment, and enrollment of clients seeking eligibility for DWS programs and related services. This position is governed by state and federal laws and agency/institution policy.
Functions
Interviews clients to determine eligibility for DWS programs and services by reviewing clients' forms, asking questions concerning clients' work history, and providing information on programs and services. Enrolls clients in DWS programs after reviewing clients' profile information and comparing profile to criteria for program eligibility to determine eligibility. Contacts employers/clients by telephone or correspondence to discuss job orders, potential job applicants, and issues concerning clients' eligibility for benefits or program services. Performs job placement activities by researching files and selecting position openings compatible with clients' employment profile, schedules interviews for clients, and informs clients of date, time, and location of interview. Administers aptitude and job skills assessments to job applicants by monitoring assessments, scoring and recording results and scheduling assessments. Accesses computer terminal to enter, check, and retrieve information concerning clients' information. Counsels clients by explaining program eligibility, program benefits, and employment opportunities. Completes forms, reports, and records associated with DWS programs. Performs related responsibilities as required or assigned.
Dimensions
None
Knowledge, Skills And Abilities
Knowledge of workforce development principles and practices. Knowledge of interviewing techniques. Knowledge of skills assessment techniques. Skill in operating computer equipment. Ability to gather information and determine eligibility for programs or services. Ability to communicate information orally and in writing. Ability to locate and research information.
Minimum Qualifications
The formal education equivalent of a high school diploma or it's equivalent; plus two years of experience in customer service, program eligibility, claims adjudication, or a related field.
Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Licenses
None
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
Salary : $36,155 - $57,668
