What are the responsibilities and job description for the ACOM DWS WORKFORCE SPECIALIST position at State of Arkansas?
Position Number: 22093379
County: Pulaski
Anticipated Starting Salary: $36,154.98
Reemployment
Position Summary
The Workforce Specialist will be responsible for processing payments received by UI Contributions and benefit overpayments, open and process all UI Contributions mail. The position will also be responsible for processing quarterly 209B's. This position will be responsible for assisting with payment adjustments for the Payment Processing Unit. The position will provide backup assistance to the imaging/client contact unit. This position may audit employers' financial records to determine compliance with unemployment insurance laws. This position is governed by state and federal laws and agency policy .
Education And Professional Work Experience
Minimum Qualifications
The formal education equivalent of a high school diploma or its equivalent; plus, two years of experience in customer service, program eligibility, claims adjudication, or a related field.
Preferred Qualification
Proficiency in all Microsoft Office products is preferred, especially Microsoft Excel and Word. 1-2 years of supervisory experience. Proficiency in basic accounting and adding and subtraction. The candidate must effectivel y communicate orall y and in writing.
Skills
Knowledge, Skills, and Abilities
Position Information
Class Code: G217C
Grade: GS06
FLSA Status: NON-EXEMPT
Salary Range: $36,155.00 - $57,668.00
Summary
Date: 07/01/2009 STATE OF ARKANSAS JOB DESCRIPTION SUMMARY The Department of Workforce Services (DWS) Workforce Specialist is responsible for career orientation and planning, assessment, and enrollment of clients seeking eligibility for DWS programs and related services. This position is governed by state and federal laws and agency/institution policy.
Functions
Interviews clients to determine eligibility for DWS programs and services by reviewing clients' forms, asking questions concerning clients' work history, and providing information on programs and services. Enrolls clients in DWS programs after reviewing clients' profile information and comparing profile to criteria for program eligibility to determine eligibility. Contacts employers/clients by telephone or correspondence to discuss job orders, potential job applicants, and issues concerning clients' eligibility for benefits or program services. Performs job placement activities by researching files and selecting position openings compatible with clients' employment profile, schedules interviews for clients, and informs clients of date, time, and location of interview. Administers aptitude and job skills assessments to job applicants by monitoring assessments, scoring and recording results and scheduling assessments. Accesses computer terminal to enter, check, and retrieve information concerning clients' information. Counsels clients by explaining program eligibility, program benefits, and employment opportunities. Completes forms, reports, and records associated with DWS programs. Performs related responsibilities as required or assigned.
Dimensions
None
Knowledge, Skills And Abilities
Knowledge of workforce development principles and practices. Knowledge of interviewing techniques. Knowledge of skills assessment techniques. Skill in operating computer equipment. Ability to gather information and determine eligibility for programs or services. Ability to communicate information orally and in writing. Ability to locate and research information.
Minimum Qualifications
The formal education equivalent of a high school diploma or it's equivalent; plus two years of experience in customer service, program eligibility, claims adjudication, or a related field.
Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Licenses
None
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
County: Pulaski
Anticipated Starting Salary: $36,154.98
Reemployment
Position Summary
The Workforce Specialist will be responsible for processing payments received by UI Contributions and benefit overpayments, open and process all UI Contributions mail. The position will also be responsible for processing quarterly 209B's. This position will be responsible for assisting with payment adjustments for the Payment Processing Unit. The position will provide backup assistance to the imaging/client contact unit. This position may audit employers' financial records to determine compliance with unemployment insurance laws. This position is governed by state and federal laws and agency policy .
Education And Professional Work Experience
Minimum Qualifications
The formal education equivalent of a high school diploma or its equivalent; plus, two years of experience in customer service, program eligibility, claims adjudication, or a related field.
Preferred Qualification
Proficiency in all Microsoft Office products is preferred, especially Microsoft Excel and Word. 1-2 years of supervisory experience. Proficiency in basic accounting and adding and subtraction. The candidate must effectivel y communicate orall y and in writing.
Skills
Knowledge, Skills, and Abilities
- Knowl edge of the principl es of and practices of accounting.
- Knowl edge of manual and automated accounting systems and procedures.
- Know l edge of state and federal l aws, ru l es, and regu l ations governing the reporting and payment of unemployment insurance tax on empl oyers
- Knowl edge of audit standards and procedures.
- Ability to interpret and app l y state l aws and regu l ations.
- Ability to anal yze financial records and identify and resolve discrepancies .
- Ability to document examination findings and prepare reports.
- Ability to convey and exchange oral and written information of a specialized nature.
- Assist with processing payments for Tax/ BPC
- Keys assigned weekl y quotas of 209B ' s into the Tax 21 System by weekl y deadline.
- Assists Payment Processing unit duri n g all four designated rush periods with batching, bl ock stamping, opening mail and any other duties needed to meet guidelines set by DOL.
- Assist with processing payment adjustments
- Assist in Webex system as needed on scheduled days provided by management/supervisory staff.
- Assist with Contributions imaging functions including prepping/scanning and data entry.
- Assist in other units as a Unit Lead, / Assisting POM with supervisory duties
- Research financial data related to payment processing, ensuring accuracy and consistency.
- Research payment information and verify payment details and reconcil e any discrepancies to maintain accurate financial records.
- Adhere to all regulatory requirements related to payment processing and data entry.
- Work collaborativel y to achieve common goals.
- Perform additional duties as assigned by supervisory/managerial staff to support the team and organization.
Position Information
Class Code: G217C
Grade: GS06
FLSA Status: NON-EXEMPT
Salary Range: $36,155.00 - $57,668.00
Summary
Date: 07/01/2009 STATE OF ARKANSAS JOB DESCRIPTION SUMMARY The Department of Workforce Services (DWS) Workforce Specialist is responsible for career orientation and planning, assessment, and enrollment of clients seeking eligibility for DWS programs and related services. This position is governed by state and federal laws and agency/institution policy.
Functions
Interviews clients to determine eligibility for DWS programs and services by reviewing clients' forms, asking questions concerning clients' work history, and providing information on programs and services. Enrolls clients in DWS programs after reviewing clients' profile information and comparing profile to criteria for program eligibility to determine eligibility. Contacts employers/clients by telephone or correspondence to discuss job orders, potential job applicants, and issues concerning clients' eligibility for benefits or program services. Performs job placement activities by researching files and selecting position openings compatible with clients' employment profile, schedules interviews for clients, and informs clients of date, time, and location of interview. Administers aptitude and job skills assessments to job applicants by monitoring assessments, scoring and recording results and scheduling assessments. Accesses computer terminal to enter, check, and retrieve information concerning clients' information. Counsels clients by explaining program eligibility, program benefits, and employment opportunities. Completes forms, reports, and records associated with DWS programs. Performs related responsibilities as required or assigned.
Dimensions
None
Knowledge, Skills And Abilities
Knowledge of workforce development principles and practices. Knowledge of interviewing techniques. Knowledge of skills assessment techniques. Skill in operating computer equipment. Ability to gather information and determine eligibility for programs or services. Ability to communicate information orally and in writing. Ability to locate and research information.
Minimum Qualifications
The formal education equivalent of a high school diploma or it's equivalent; plus two years of experience in customer service, program eligibility, claims adjudication, or a related field.
Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Licenses
None
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
Salary : $36,155 - $57,668
