What are the responsibilities and job description for the Information Technology Specialist III position at State of California?

The Infrastructure Services Bureau provides the foundation for all the Information Technology (IT) services in the department. We have about 70 professionals in the bureau performing engineering and / or administration for enterprise class wired and wireless networks, telecom, servers (Windows, Linux, AIX), Storage Area Networks, virtualization, containers, and data protection. We leverage on-premises data centers, a remote backup and recovery location, and cloud presence for various services that we provide to our IT partners, business users, and taxpayers. Much of our infrastructure is critical to the department and is expected to be available 24x7x365

About the job : As the Infrastructure Architect, you will :

Be the most senior technical expert for infrastructure in the department
Help ensure the success of all networks, server, storage, telecom, and data protection services for the enterprise
Work closely with each section within Infrastructure Services Bureau to provide technical leadership, influence, expertise, and direction to implement new technologies and innovate solutions with existing infrastructure
Be a member of the Enterprise Architecture Team and Architecture Review Board as one of the Domain Architects
Assist cross-sectional teams to architect solutions that meet business needs, availability requirements, and departmental standards
Participate in the review of statewide projects involving change to Franchise Tax Board's (FTB) infrastructure
Work with teams to provide assistance and oversight in troubleshooting the most complex incidents and problems
Will operate in accordance with duties associated with the System Engineering domain. All duties are performed within the framework of the department's mission and values and in line with the Departments Policies and General Procedures.

About the Technology Services Division (TSD) The mission of TSD is to securely deliver and support information technology solutions and services essential to the success of the FTB's mission. By acting on our TSD mission, we will realize our vision of a collaborative and diverse team of IT experts who further innovation and empower our business partners to accomplish their goals. Read more about FTB . Learn more about other FTB technical roles at this FTB microsite . Need help understanding the hiring process or have questions about FTB? We'd love to talk to you! Before applying, read through these step by step instructions to apply, or contact us at IT.Recruit@ftb.ca.gov . Please include the job control (JC) number and the position title in the subject line.

Additional positions may become available (eRPA 2425-00155).

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You will find additional information about the job in the Duty Statement .

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

INFORMATION TECHNOLOGY SPECIALIST III

Additional Documents

Job Application Package Checklist

Duty Statement

Position Details Job Code # :

JC-466962

Position #(s) : 564-270-1415-XXX

Working Title :

Information Technology Specialist III

Classification :

INFORMATION TECHNOLOGY SPECIALIST III $9,230.00 - $12,369.00

of Positions : Multiple

Work Location : Sacramento County

Telework : Hybrid

Job Type : Permanent, Full Time

Department Information

Our mission is to help taxpayers file timely and accurate tax returns, and pay the correct amount to fund services important to Californians.

FTB fosters an environment of equity and inclusion for all and we welcome everyone to be part of our diverse workforce.

Department Website : Special Requirements

The position(s) require(s) a Background Investigation be cleared prior to being hired.

This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to www.dhs.gov / e-verify .

CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172 : All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.

IMPORTANT NOTICE

As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY / TDD (800) 735-2929.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date : 3 / 10 / 2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and / or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination / Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below :

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to :

Franchise Tax Board

Classification and Hiring Unit

Attn : Timothy Paulsen / IT Workforce

P.O. Box 550

Sacramento , CA 95812-0550

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at :

Franchise Tax Board

Classification and Hiring Unit

Attn : Timothy Paulsen / IT Workforce

9646 Butterfield Way

Sacramento , CA 95827

Drop off at Welcome Center in Main Lobby (may be non-operational on weekends and holidays)

07 : 00 AM - 06 : 00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job :

Current version of the State Examination / Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

Resume is required and must be included.

Other - If you are basing your eligibility on educational requirements, you MUST provide a legible copy of your transcripts as proof of meeting the education requirement as listed in the Classification Specification (please see the Class Specification located under "Minimum Requirements" on the left-hand side of this job posting). Applicants with foreign transcripts must provide a foreign transcript evaluation that indicates the number of units to which the foreign course work is equivalent (evaluations must be completed by an agency approved by the California Commission on Teachers Credentialing). Transcripts and evaluations may be official or unofficial; please redact birthdates and social security numbers. If you are not basing your eligibility on an educational requirement, you may instead use the bypass option (when applying, select Choose / Upload for the required document and then select Bypass File).

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate :

We encourage applications regardless of whether you think you meet 100% of these skills below. Please highlight your knowledge, skills, and experience related to the below desirable qualifications in your application package.

Experience setting architectural strategy and vision for enterprise class infrastructure solutions in a highly available, high uptime, 24x7 operational IT environment

Knowledge and experience planning, designing, and procuring enterprise class networks, servers, storage, virtualization, and data protection technologies

Knowledge and experience configuring, hardening, validating, testing, troubleshooting, tuning, restoring, auditing, and decommissioning enterprise class networks, servers, storage, virtualization, and data protection technologies

Knowledge and experience designing, implementing, and operating hybrid and multi-cloud solutions

Experience leveraging advanced packet capture analysis to assist in root cause identification and incident resolution

Experience building and maintaining professional relationships and presenting highly technical information to all organizational levels

Knowledge and experience designing and implementing services that adhere to Zero Trust Architecture principles

Knowledge of and experience implementing controls defined by NIST Special Publication 800-53 and IRS Pub1075

We encourage applications regardless of whether you think you meet 100% of these skills below. Please highlight your knowledge, skills, and experience related to the above desirable qualifications in your application package

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

In addition, Franchise Tax Board offers the following :

Convenient transportation and commuting options include : Light Rail stop, bicycle lockers, free parking, and carpool / vanpool opportunities

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website : Special Requirements

Classification & Hiring Unit

916) 845-3608

Hiring Unit Contact :

Tim Paulsen / IT Workforce

916) 845-5369

Tim.Paulsen@ftb.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact : EEO Office

916) 845-2860

California Relay Service : 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Instructions

A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include :

Completed employment information on the STD. 678, including the "From" and "To" dates, "Hours Per Week," and "Duties Performed" fields for all jobs listed in the "Employment History" fields (resumes do not take the place of these fields on the STD. 678)

All of the required documents listed in the "Required Application Package Documents" section

The position number and job control number in the job title line of the STD. 678, if submitting a paper application package (these numbers will auto-populate in the job title line of the STD. 678 if submitting an electronic application through your CalCareer Account )

A signature, if submitting a paper application package

Candidates who do not follow all of the listed application instructions may be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview.

Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the "Application Instructions" section.

Do not include full Social Security Number, method of eligibility, and LEAP information in your application package.

Examination Information

To apply for the Information Technology Specialist III position(s) as a list candidate, you must first take the online Information Technology Specialist III exam.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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