TEMPORARY Customer Service Representative – Northeast Regional Office

THIS IS A TEMPORARY POSITION (9 MONTHS OR LESS) - PAYING $18.00 PER HOUR  EMPLOYMENT STARTS MARCH 2025 THROUGH DECEMBER 2025.  To apply, please submit your application with resumes and cover letters attached. This announcement will remain open until FILLED.  You are encouraged to apply early.  

The mission of the Colorado Department of Natural Resources is to develop, preserve, and enhance the state's natural resources for the benefit and enjoyment of current and future citizens and visitors.  In an effort to build diversity and inclusion we welcome applications from people of diverse backgrounds and abilities.  COLORADO PARKS AND WILDLIFE (CPW)  Our Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources. Colorado Parks and Wildlife.

DESCRIPTION OF JOB:

This is an entry-level position that will include an introduction to all aspects of the agency, making it a great opportunity for anyone interested in learning more about what it’s like to work for CPW. This is a customer service-based position that provides relevant information to customers and handles all aspects of product sales while also providing support to CPW staff. Daily interaction with customers in-person and over the phone requires effective communication and public relations skills. Duties include but are not limited to:

• Sell wildlife and park products such as hunting and fishing licenses, park passes, OHV permits, and snowmobile/boat registrations, as well as process license refunds and duplicate licenses, hunter education cards and parks products
• Maintenance of customer records in our database, IPAWS (name and address changes, hunter education verification, and other documentation as needed).
• Answer incoming calls, handle inquiries about wildlife or parks, and/or direct to appropriate staff.
• Maintain and update information bulletin boards, seasonal handouts/reports/forms, and informational packets.
• Perform wildlife euthanizing when necessary.
• Provide internal customer service to other staff, serving as front desk reception; administrative duties such as management of copy, fax and IPAWS Machines including supply stocking.
• Pickup/delivery and distribution of office mail.
• Monitors and ensures that standard office supplies, brochures, and merchandise are in stock.
• Other administrative duties as assigned.

UNIFORMS:

 The office will provide some uniform items. Employee may be required to purchase limited uniform items at their own expense.