What are the responsibilities and job description for the Office Services Supervisor 1 - CYFS position at State of Idaho?

Description

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

Applications will be accepted through 4 : 59 PM MST on the posting end date.

Are you an organized individual with supervisory and leadership skills who excels in a fast-paced environment and has good customer service skills? Do you want to make a positive impact on the lives of Idaho's children and families? If this sounds like a good fit to you, we are seeking applicants for Office Services Supervisor 1 to join our Child and Family Services team in Pocatello .

This position is not eligible for telework.

BENEFITS :

BEST RETIREMENT AVAILABLE IN THE NATION

We have one of the (PERSI) that offers a lifetime benefit.

OTHER EXCELLENT BENEFITS

11 paid holidays
Generous vacation and sick leave accrual beginning as soon as you start
full-time / 30 hours per week)
PERSI Choice 401(k)
Deferred compensation plan
Life insurance
Short and long-term disability insurance
Wellness programs
Employee Assistance Program (EAP)
Flexible Spending Accounts (FSA)
Wide variety of training opportunities
Some positions offer flexible hours and / or telecommuting

EXAMPLE OF DUTIES :

Supervise team of administrative professionals.

Hire, train, evaluate, and motivate staff.

Establish and manage customer service expectations.

Responsible to oversee administrative / office work including answering telephone, greeting clients, maintaining electronic records, reviewing invoices, paying bills, ordering supplies, and records requests.

Act as a travel coordinator for staff and clients.

Review incoming work for team. Prioritize, assign, distribute, and monitor timely completion.

Review outgoing work for accuracy, completeness, and compliance.

Provide coordination including random moment time study, criminal justice information services, jail visits, record distribution, drug testing, security requests, on-boarding, and background checks.

Perform a wide variety of office administration support functions.

MINIMUM QUALIFICATIONS :

You must possess all the minimum and specialty minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum and specialty qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

Good knowledge of office support functions. Typically gained by at least one year of experience in an office environment performing a wide variety of office support functions as the predominant responsibility of the job, (answering telephones, using knowledge of computer software, filing systems and general office equipment). OR completion of two semesters of Office Procedures coursework AND six months of office support experience.

Some knowledge of supervisory practices. Typically gained through completion of a class or seminar (of more than 1 day) specifically covering supervisory practices; OR completion of a college course covering supervisory practices; OR lead work experience that involved work assignment, direction, and monitoring of staff (such experience on a fill-in basis is non-qualifying unless for a minimum of 3 months).

Experience interpreting, applying and explaining complex information such as regulations, policies or services. Typically gained by at least one year of work experience interpreting and explaining complex information such as policies, procedures, regulations, or laws. I also had responsibility for explaining discrepancies or explaining to others how the information applied to their specific situations.

Experience independently solving problems / performing liaison activities to deal with individuals or resolve conflicts in a work setting. Typically gained by at least one year of experience requiring problem-solving skills in dealing with individuals to resolve conflicts in a work setting. Supervisors, lead workers, team facilitators, and product service representatives or high-level customer service are examples of background that may qualify.

Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.

Experience supervising teams. Typically gained by at least one year of experience or equivalent education in monitoring, measuring, and evaluating the work of others.

PLEASE NOTE : application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4 : 59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at :

Email is the quickest way to get an answer to your questions.

answered Monday through Friday during business hours MST)

EMAIL :

PHONE : (208) 334-0681

EEO / ADA / Veteran :

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY / TTD : 711), or email .

Preference may be given to veterans who qualify under state and federal laws and regulations.

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