What are the responsibilities and job description for the Technical Records Specialist 1 - Producer Licensing position at State of Idaho?
Description
Idaho Department of Insurance Opportunity
The Idaho Department of Insurance (DOI) is looking for a star to fill its full-time
Technical Records Specialist 1 position.
Are You Looking For
This Technical Records Specialist 1 position works with insurance professionals submitting applications or renewing licenses via an electronic system for over twelve different license types; assists vendors in maintaining compliant continuing education courses; provides information and education to customers on Licensing protocols and procedures in a professional and courteous manner.
All positions in this section are cross-trained, which helps build skills and confidence to support the Licensing team and Idahoans. Each team member performs work independently answering questions from insurance professionals by phone, email, etc. This role will have the support of a strong, cohesive team. The agency encourages staff growth and development as motivated staff members are encourages to take paid trainings to receive industry related designations.
Hiring managers are continuously considering applications for this position. This job announcement will be closed if the position is filled prior to the closing date. We highly encourage interested individuals to apply soon!
EXAMPLE OF DUTIES
Good knowledge of:
The selected candidate will be required to successfully pass a fingerprint background check prior to hire date and every five years thereafter.
The Idaho Department of Insurance embraces diversity and equal opportunity in a meaningful way. Our agency is committed to building a team that represents a variety of backgrounds, perspectives, and skills. This includes hiring talented staff members who have bilingual skills, which is an on-going goal for the DOI. We strive to create an inclusive work culture that encourages, supports, and celebrates all the voices of our team members. This helps to fuel innovation and a connection to customers and the communities served in Idaho.
The mission of the Department of Insurance is to serve and protect Idahoans by equitably, effectively, and efficiently administeringthe Idaho Insurance Code and the International Fire Code.
The Department of Insurance is in downtown Boise across the street from the state's Capitol Building. Boise consistently receives top accolades as one of the best places to live in the country!
To learn more about Idaho DOI and the important work we do, go to theDOI website, and follow us onFacebook,X (Formerly Twitter), LinkedIn, and Instagram!
Benefits
This benefited position enjoys:
EEO/ADA/Veteran
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.(If you have a contact for applicant accommodations at your agency, please replace the contact information).
Preference may be given to veterans who qualify under state and federal laws and regulations.
Idaho Department of Insurance Opportunity
The Idaho Department of Insurance (DOI) is looking for a star to fill its full-time
Technical Records Specialist 1 position.
Are You Looking For
- A fulfilling career with an opportunity to give back to your community?
- A great work location in the center of beautiful downtown Boise?
- An organization that provides tools and resources to support both your personal wellness and professional development?
This Technical Records Specialist 1 position works with insurance professionals submitting applications or renewing licenses via an electronic system for over twelve different license types; assists vendors in maintaining compliant continuing education courses; provides information and education to customers on Licensing protocols and procedures in a professional and courteous manner.
All positions in this section are cross-trained, which helps build skills and confidence to support the Licensing team and Idahoans. Each team member performs work independently answering questions from insurance professionals by phone, email, etc. This role will have the support of a strong, cohesive team. The agency encourages staff growth and development as motivated staff members are encourages to take paid trainings to receive industry related designations.
Hiring managers are continuously considering applications for this position. This job announcement will be closed if the position is filled prior to the closing date. We highly encourage interested individuals to apply soon!
EXAMPLE OF DUTIES
- Checks daily mail for payments and distribute;
- Uses proprietary software to complete work in a variety of functional areas;
- Uses a digital filing system;
- Reviews website forms/templates and section transaction procedures for needed updates and may perform those updates;
- Develops and provides reports and correspondence;
- Consults licensees and other section of the Department regarding licensing issues;
- Provides outstanding customer service by phone, in-person, and through email;
- Participates in meetings, trainings, industry conference calls, and webinars to learn about insurance topics.
Good knowledge of:
- Monitoring a records system to identify and correct errors; Typically gained by at least one (1) year of full-time work experience where monitoring a records system and fixing errors was a primary responsibility of the job.
- Analyzing information and researching a variety of sources to identify and resolve problems or issues; Typically gained by at least one (1) year of experience performing extensive research and analysis of highly complex or technical material requiring in-depth program knowledge in order to determine if requirements were met and if they complied with established laws and/or policies. Research would include contacting a variety of sources both inside and outside the organization to obtain and verify information in order to determine the appropriate course of action.
- Interpreting, explaining, and applying regulations, laws, or complex policies to carry out assignments; Typically gained by at least one (1) year of full-time work experience reviewing documents or actions for compliance with laws, regulations, and/or policies AND/OR through explaining to others how laws, regulations or policies apply to specific situations. General reception duties are not at the level required for this position.
- Entering and retrieving data using a computerized records system; Typically gained by at least one (1) year of full- time work experience where entering and retrieving data in a computerized database was a primary function of the job.
- Use effective business English, spelling, punctuation, and grammar to compose and edit documents.
- Provide excellent customer service and public relations.
- Maintaining strict confidentiality of non-public information.
- Analyze, interpret, and explain complex information and documents.
- Use Adobe Pro (or equivalent) to create and edit PDF documents.
- Proficiently use Microsoft Office, including Outlook, Microsoft Word, PowerPoint, and Excel.
The selected candidate will be required to successfully pass a fingerprint background check prior to hire date and every five years thereafter.
The Idaho Department of Insurance embraces diversity and equal opportunity in a meaningful way. Our agency is committed to building a team that represents a variety of backgrounds, perspectives, and skills. This includes hiring talented staff members who have bilingual skills, which is an on-going goal for the DOI. We strive to create an inclusive work culture that encourages, supports, and celebrates all the voices of our team members. This helps to fuel innovation and a connection to customers and the communities served in Idaho.
The mission of the Department of Insurance is to serve and protect Idahoans by equitably, effectively, and efficiently administeringthe Idaho Insurance Code and the International Fire Code.
The Department of Insurance is in downtown Boise across the street from the state's Capitol Building. Boise consistently receives top accolades as one of the best places to live in the country!
To learn more about Idaho DOI and the important work we do, go to theDOI website, and follow us onFacebook,X (Formerly Twitter), LinkedIn, and Instagram!
Benefits
This benefited position enjoys:
- Excellent medical, dental, and vision health plans
- Nationally recognized PERSI retirement benefits
- Paid sick and vacation leave accrual upon hire
- Parental leave
- 11 paid holidays annually
- A healthy work-life balance
- Career growth and professional development opportunities
EEO/ADA/Veteran
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.(If you have a contact for applicant accommodations at your agency, please replace the contact information).
Preference may be given to veterans who qualify under state and federal laws and regulations.
