What are the responsibilities and job description for the IT TECHNICAL SPECIALIST 1 OR 2 position at State of Louisiana?
MINIMUM QUALIFICATIONS:
Six years of experience in information technology; OR
Six years of full-time work experience in any field plus four years of experience in information technology; OR
An associate's degree in information technology plus four years of experience in information technology; OR
A bachelor’s degree plus four years of experience in information technology; OR
A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus three years of experience in information technology; OR
A master’s degree plus three years of experience in information technology.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
FUNCTION OF WORK:
To serve as a technical lead for technical support activities that are outside of the scope of the Office of Technology Services.
LEVEL OF WORK:
Experienced.
SUPERVISION RECEIVED:
General from an IT Supervisor or IT Manager. Other reporting relationships may be approved by SCS.
SUPERVISION EXERCISED:
May provide functional supervision over lower-level personnel.
LOCATION OF WORK:
State agencies with information technology functions that are outside of the scope of the Office of Technology Services.
JOB DISTINCTIONS:
Differs from IT Technical Support Analyst 3 by the presence of serving as a technical lead for technical support activities that are outside of the scope of the Office of Technology Services.
Differs from IT Technical Specialist 2 by the absence of serving as a technical lead for complex information technology support activities that are outside of the scope of the Office of Technology Services.
EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.
Serves as a technical lead by leading a project team, training lower-level personnel, and by serving as the lead for one or more technical program areas of significant scope and complexity. Implements system solutions to support information technology functions that may include end user support, networking support, database infrastructure support, applications support, etc.
Provides guidance to lower-level personnel as needed to resolve non-standard requests.
Serves as a technical reference for team members; may provide functional supervision on a project basis.
Develops maintenance schedule for assigned technologies and plans deployments of new technologies.
Researches new technologies and provides recommendations that will enhance technical support services. Develops technical specifications as needed in order to support procurement of new technologies.
Collaborates with vendors on technical support needs. May provide input into contractor evaluations.
Estimates costs for technical support projects and provides recommendations on priorities for consideration.
Participates in the development and documentation of standardized procedures for technical support activities.
Develops training materials and oversees training activities. Serves as subject matter expert in a specific technology.
Meets with users, vendors and/or agency management to determine needs and outline parameters for projects. May develop information technology work plans for lower-level IT personnel to ensure project goals are met.
Salary : $4,770 - $8,589
