Business Systems Support Team Lead - State Prog Admin Coordinator

Job Details

Working Title: Business Systems Support Team Lead
Job Class: State Program Administrator, Coordinator
Agency: Public Safety Dept

• Job ID: 83253
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers and DPS employees eligible to bid (permanent employees in the same job and class). Eligible bidders should apply through self-service and confirm their bid by emailing megan.lund@state.mn.us by 02/03/2024.
• Date Posted: 01/28/2025
• Closing Date: 02/10/2025
• Hiring Agency/Seniority Unit: Public Safety Dept / Public Safety-MAPE
• Division/Unit: DVS Administrative Services / DVS MNLARS MGMT
• Work Shift/Work Hours: Day Shift / 8:00 AM - 4:30 PM
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $36.71 - $54.60 / hourly; $76,650 - $114,004 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Exempt - Administrative
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

This position will serve as the lead worker to the staff in the Business Systems Support Unit and will coordinate business systems activities and processes with other program areas and external customers. They have broad responsibility for setting systems unit work priorities, distributing work, tracking, monitoring, and analyzing system problems and performing other related tasks as needed. The lead will direct the writing and implementation of work procedures to meet operational needs and provide technical expertise for the agency on legislative changes and fiscal notes. This position will lead technical projects that affect the agency as well as train and back up the functional experts (MNDRIVE SMEs) in the unit. This position will provide training for new MNDRIVE SMEs in the agency on procedures for SQRs, testing, and security and provide written and oral presentation of issues and propose solutions to management as required. This position will work closely with the product and systems support teams to support DVS's internal functions that are essential for meeting customer needs. This position will evaluate policies and procedures and make changes as needed.

The incumbent will provide structure, organizational management, business representation, and service to the division on critical communication and service delivery systems and work collaboratively and closely with the other Division Program Directors. Additionally, this position will promote collaboration and teamwork across all internal teams including other division, MN.IT@DPS, and MN.IT Central. This position promotes good stewardship of state resources, balances operational efficiency and standardization with flexibility and customer service.

Qualifications

Minimum Qualifications

• Four* (4) years of experience providing work direction and technical expertise within business system support, project management, change management, and/or business process design, including reporting and providing strategic recommendations to executive leadership
• Experience mentoring, coaching and training team members
• Ability to work cooperatively with individuals from diverse backgrounds and underserved communities

Applicants that meet the above qualifications will be further evaluated on the following:

• Experience organizing and leading projects, maintaining multiple projects simultaneously, working independently and effectively under pressure
• Ability to communicate clearly, present complex information to users in a comprehensive style, translate business information to technical stakeholders and translate technical and system information to non-technical stakeholders
• Collecting, analyzing, and interpreting data; using data to lead decision making while navigating change, ambiguity and setbacks
• Leading continuous improvement initiatives
• Developing and implementing policies and procedures
• Providing business requirements for IT projects; organizing and prioritizing work, and creating and proving status reports
• Bachelors degree or higher may substitute for one year of experience

Preferred Qualifications

• Experience building and maintaining strategic relationships
• Experience and knowledge of driver and motor vehicle related services
• Experience with technology related project coordination and contract management
• Experience with project work prioritization
• Experience creating a PMO roadmap
• Experience in Agile/Scrum
• Certified Scrum Master or Product Owner
• Knowledge of industry best practices, trends and emerging technologies

Physical Requirements

Requires occasionally moving and transporting such articles as file folders and small tools. May need to maintain a stationary position for long periods of time while carrying out job duties.

Additional Requirements

This position requires successful completion of the following:

It is policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:

• criminal history
• reference check
• credit check
• US citizenship check
• fingerprinting (EDL/Real)

Application Details

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Megan Lund at megan.lund@state.mn.us .

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Megan Lund at megan.lund@state.mn.us.

About Public Safety Dept

The Minnesota Department of Public Safety (DPS) is a diverse, complex agency dedicated to serving communities across the state. DPS has 10 public facing and four support divisions with about 2,200 dedicated employees operating programs statewide that all have one goal: Building a safer Minnesota.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.