What are the responsibilities and job description for the Administrative Support Specialist (RLD #37963) position at State of New Mexico?
Posting Details
The Boards and Commissions Division oversees administration of 28 professional and occupational licensing boards and commissions and nearly 100,000 individual licenses. Professions regulated by the Division range from Real Estate Brokers and Dentists to Cosmetologists and Social Workers. The position is located in Santa Fe, within the Division's Operations and Administrative Support staff group.
Each board and commission has its own set of rules and its own licensing requirements. The Governor of New Mexico appoints members to boards and commissions who work closely with the Superintendent of the New Mexico Regulation and Licensing Department to protect consumer rights while promoting good business practices and economic growth.
Interviews are anticipated to be conducted within two weeks of closing date.
Why does the job exist?
The Administrative Support Specialist role serves two critical needs within the Division. The first is providing reliable customer service to members of the public who call and visit the office who are usually applying for or currently hold a professional license issued by the Division. This work includes answering calls and providing basic information or transferring more complex issues to the appropriate staff in the Division, as well as welcoming and assisting walk-in constituents who are either delivering documents or wish to meet with specific staff to assist with initial licensing, renewals, payments, complaints or other disciplinary matters.
The second primary role served by the Administrative Support Specialist is to provide administrative support to the operation of the Division. This includes a wide variety of different tasks including processing incoming and outgoing mail, physical file and electronic record management, equipment and supply inventory and purchasing, compiling reports and other information for senior management, and other administrative duties as assigned.
How does it get done?
This position will serve as a primary contact for the Division with other staff assigned to our contact center and reception area on a rotating basis to assist callers and walk-ins and answer questions from constituents regarding how to both obtain and maintain different professional licenses in New Mexico.
Our customers are individuals applying for or maintaining a professional license in any of the 28 professions we license. The customers include professionals, applicants, insurance and credentialing companies and members of the public who are dependent on the services the licensed individuals provide.
Ideal Candidate
Our customers are individuals applying for or maintaining a professional license in any of the 28 professions we license. The customers include professionals, applicants, insurance and credentialing companies and members of the public who are dependent on the services the licensed individuals provide.
Minimum Qualification
High School Diploma or equivalent and six (6) months of directly related experience in office administration. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) months may substitute for the required experience.
Employment Requirements
Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within 90 days of employment.
Must be able to pass a background check.
Working Conditions
Office setting, exposure to Visual/Video Display terminal (VDT) and extensive personal computer and telephone usage with extended periods of sitting. Must be able to lift 25 lbs
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Nic Alderete (505) 476-4622. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
The Boards and Commissions Division oversees administration of 28 professional and occupational licensing boards and commissions and nearly 100,000 individual licenses. Professions regulated by the Division range from Real Estate Brokers and Dentists to Cosmetologists and Social Workers. The position is located in Santa Fe, within the Division's Operations and Administrative Support staff group.
Each board and commission has its own set of rules and its own licensing requirements. The Governor of New Mexico appoints members to boards and commissions who work closely with the Superintendent of the New Mexico Regulation and Licensing Department to protect consumer rights while promoting good business practices and economic growth.
Interviews are anticipated to be conducted within two weeks of closing date.
Why does the job exist?
The Administrative Support Specialist role serves two critical needs within the Division. The first is providing reliable customer service to members of the public who call and visit the office who are usually applying for or currently hold a professional license issued by the Division. This work includes answering calls and providing basic information or transferring more complex issues to the appropriate staff in the Division, as well as welcoming and assisting walk-in constituents who are either delivering documents or wish to meet with specific staff to assist with initial licensing, renewals, payments, complaints or other disciplinary matters.
The second primary role served by the Administrative Support Specialist is to provide administrative support to the operation of the Division. This includes a wide variety of different tasks including processing incoming and outgoing mail, physical file and electronic record management, equipment and supply inventory and purchasing, compiling reports and other information for senior management, and other administrative duties as assigned.
How does it get done?
This position will serve as a primary contact for the Division with other staff assigned to our contact center and reception area on a rotating basis to assist callers and walk-ins and answer questions from constituents regarding how to both obtain and maintain different professional licenses in New Mexico.
- Maintain the digital licensing database or assist or direct the licensee to the on-line licensing portal to make changes to their records.
- Assist with distribution of mail and other intra-agency communication.
- Review, audit, organize, and assist in managing retention and destruction of records and files.
- Actively participate in a staff group dedicated to ensure that staff across the Division are supported through a team approach of addressing liabilities, increasing efficiencies, and fostering a team mentality.
- May be called to assist directly with licensing teams to provide support and resources related to licensing and board administration, including assistance with public meetings, rule hearings, and other projects including website updates as needed or appropriate.
- Disrupt the status quo by thinking creatively on new and innovative ways to simplify processes, create efficiencies, improve how we protect health and safety and strengthen public trust and consumer confidence in professions the Division licenses and regulates.
Our customers are individuals applying for or maintaining a professional license in any of the 28 professions we license. The customers include professionals, applicants, insurance and credentialing companies and members of the public who are dependent on the services the licensed individuals provide.
Ideal Candidate
Our customers are individuals applying for or maintaining a professional license in any of the 28 professions we license. The customers include professionals, applicants, insurance and credentialing companies and members of the public who are dependent on the services the licensed individuals provide.
Minimum Qualification
High School Diploma or equivalent and six (6) months of directly related experience in office administration. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) months may substitute for the required experience.
Employment Requirements
Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within 90 days of employment.
Must be able to pass a background check.
Working Conditions
Office setting, exposure to Visual/Video Display terminal (VDT) and extensive personal computer and telephone usage with extended periods of sitting. Must be able to lift 25 lbs
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Nic Alderete (505) 476-4622. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
